Everyone Comfortable in Their Own Shoes
Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans “Get Crocs Inside” every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world.
Our European Headquarters (EHQ) in Hoofddorp is looking for a Key Account Coordinator-MEA to join the team!
7-months fixed term maternity leave cover!
The responsibility of the Key Account Coordinator is to ensure that customers – being Wholesalers and Distributors - receive a high-quality level of service. The Key account Coordinator will manage order books, provides customers with product and service information and resolves customer problems/claims.
What will you do?
Order Management
- Schedule shipments and align with factories.
- Investigating irregularities of orders and informing customers as required.
- Actively ensuring that orders flow through the system flawlessly by managing exceptions.
- Monitor pick-up dates.
- Handling of non-inventory credit or invoice requests.
Communication
- Provide product and service information to customers by email/phone.
- Provide information on status of orders to Sales as well as customers.
- Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
- Logging and updating of customer information in CRM systems.
- Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Escalate issues in a structured way to CS Management or contact departments (Planning, Finance, Merchandising and Logistics)
- Participate in process improvements.
- Contributes to team effort by accomplishing related results as needed.
Sales
- Support Sales with any information required from the head office
- Weekly meetings with Sales
- Provide monthly updates to Sales
Interactions
- The Key Account Coordinator interacts with contacts to retrieve and/or provide information in response to customer enquiries about products or services. Communication with contacts takes place through a variety of means—by telephone; by e-mail, and regular mail; or in person.
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Internal: Finance, Distribution, Logistics, Product Team, Sales/Marketing Team.
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External: Customers and 3rd parties (Freight forwarders)
Who are you?
Knowledge, Skills & Abilities
- 2+ years International B2B Customer Service/support
- Logistical Experience with shipment documentation for MEA
- Excellent customer handling skills
- Excellent communication skills written and verbal in English
- Solid problem-solving skills with Quality focus
- Good interpersonal skills
- PC literate & Multitasking
- Experience in SAP is highly desirable
- Experience in Salesforce is highly desirable
- Advanced experience with Excel (VLOOKUP/Pivot,etc)
- Flexibility to take on additional responsibilities and tasks when required
- Ability to work under pressure and meet deadlines
- Have a proactive approach for tackling new challenges
What do we offer?
- A job within a unique and fast growing global brand;
- 40 hours per week, partly in our Hoofddorp office and partly from home, a fair salary, good pension arrangement and a bonus opportunity;
- Fun work place, innovating working environment;
- 25 paid holidays;
- 50% discount on the most comfortable shoes in the world;
- A healthy work environment with discount on your gym membership;
- Our great training curriculum with in-person sessions and a global eLearning platform offers you a lot of room for personal growth to get a little bit better every day;
- And so much more!
Sounds pretty amazing right? Well, what are you waiting for?!
We value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
