Keela Sales Development Representative

About Keela:

Keela is on a mission to empower every social impact organization around the world with technology. We believe that access to powerful tools will change how nonprofits fundamentally work. We build and support software that we designed specifically for the needs of non-profit organizations. We are a team of builders and leaders truly dedicated to building a globally impactful, sustainable, and ethical business.

We are driven by the understanding that every non-profit that adopts Keela can do more good in this world, help more people and drive more positive impact, that is what motivates us every day. We are bringing useful, beautifully designed and feature-rich software to serve the needs of the nonprofit sector.

Purpose of Position:

The Sales Development Representative (SDR) is a crucial role that drives our company’s overall business development and acquisition efforts for new clients.

We are looking for a high energy and dynamic individual to provide pre-sales support. This role will own the hand-off between marketing and sales, and will be responsible for servicing inbound leads and related inquiries. Their focus will be on engaging and qualifying all prospective customers. You will be the first touch point for our prospects and so will have the opportunity to set the tone for their entire buyer journey.

The right candidate will be one that works well under pressure, thinks out-of-the-box, easily initiates relaxed but informative two-way phone conversations with prospects, and is highly self-motivated. They will also understand how to assess an organization’s needs and cater outreach to each prospect specifically. Your job will be to develop an intimate understanding of Keela’s platform so you can make the best possible recommendations to prospective clients.

Key Responsibilities:

• Respond promptly to inbound leads generated from marketing campaigns, website inquiries, and other channels.
• Engage with potential customers to understand their needs, qualify them against set criteria, and determine their fit for our SaaS solutions.
• Conduct initial discovery calls to gather information about the prospect’s business, challenges, and goals.
• Schedule qualified meetings or demos between prospects and Account Executives, ensuring a smooth handoff by providing all relevant information gathered during the qualification process.
• Continuously build and manage a pipeline of prospects, ensuring a steady flow of qualified leads to the Account Executives.
• Track all interactions and activities in the CRM system, ensuring accurate and up-to-date records of prospect engagements.
• Collaborate with Account Executives to prioritize leads based on their potential value and likelihood to close.
•  Participate in regular sales meetings to discuss progress, challenges, and opportunities with the broader sales team.

 Skills & Qualifications:

• 1-2 years of experience in a sales development or inside sales role, preferably within the SaaS industry.
• Capable of understanding a prospect’s pain points, requirements and correlating this with value that can be provided by Keela.
• An unrelenting drive to learn, succeed, and lead by example.
• Excellent verbal and written communication skills, with the ability to engage and build rapport with prospects quickly.
• Strong listening skills to understand prospect needs and ask insightful questions.
• Ability to build and maintain relationships with potential clients.
• Superior pre-call planning, opportunity qualification, and objection handling skills.
• A team player, excited to work effectively and cross-functionally within all levels of management, both internally and externally.
• Flexibility and adaptability to change.
• Strong organizational and time management skills.
• Experience in the non-profit sector is a huge bonus.
• Experience using CRM systems like Hubspot, Salesforce, or GONG.io to manage sales activities and client interactions; Ability to leverage CRM data to improve sales performance.

Salary Range: The target salary range for Canadian based candidates is $60,000- 65,000 (OTE), including $50,000 base salary, $10,000-15,000 commission. This is part of a competitive total rewards package including employer-paid benefits. Individual pay may vary based on factors such as experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs at least annually to ensure competitive and fair pay.