Introduction
Circulate all forms of value to unleash the potential in all people
"What can I do to help society thrive with the finite resources we have?" The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.For more information about Mercari Group’s mission, see Mercari's Culture Doc.
Equal Opportunity Hiring
Here at Mercari, we work to realize a world in which no one’s potential is limited by their background and everyone has the opportunity to freely create value. We also firmly believe that a mindset of Inclusion & Diversity is essential for us to achieve our mission.This, of course, extends to our hiring practices as well.
Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background. For more details, please read our I&D Statement.
Position Overview
Team
The Moderation Platform team is dedicated to the strategic development and management of sophisticated moderation tools and features tailored to support the Customer Service (CS) division. Our primary objective is to uphold Trust and Safety standards within the Mercari Marketplace, as well as among our Fintech users.
Moderation Platform - India:
Our team is primarily tasked with crafting and overseeing advanced moderation tools and functionalities in the realms of Item and Account moderation for both Consumer-to-Consumer (C2C) and Business-to-Consumer (B2C) interactions. Additionally, we are entrusted with the responsibility of moderating Jobs and Messages on the Mercari Hallo business.
In an ever-evolving landscape where fraud patterns are constantly changing, our team is committed to the ongoing enhancement of our tools and features. We collaborate closely with the CS division to ensure that we not only respond effectively to current challenges but also proactively anticipate and mitigate future risks. This dynamic approach enables us to foster a secure and trustworthy environment for all Mercari users.
Role
We are seeking a Junior Technical Product Manager to join our Moderation Platform team in India within the Trust and Safety division. The ideal candidate will have a solid background in product management, encompassing key areas such as gathering requirements from end users, assessing feasibility with engineering teams, managing project timelines, and collaborating on UX design through to successful delivery. Additionally, familiarity with fraud trends in the e-commerce and fintech sectors, along with an understanding of anti-fraud tools and systems, would be a valuable asset.
Specific work responsibilities include the following:
- Manage Development Requests: Oversee and prioritize development requests from various stakeholders to ensure alignment with project goals.
- Document Technical Requirements: Create and communicate detailed technical product requirements and specifications to the engineering department.
- Facilitate Project Delivery: Collaborate with the Tech Lead and Engineering Manager to ensure timely and successful project delivery.
- Cross-Functional Collaboration: Work with various cross-functional teams to align the product vision, ensuring it meets both user needs and business objectives.
- Stakeholder Communication: Maintain effective communication with stakeholders, providing regular updates on progress, seeking necessary approvals, and addressing queries promptly and clearly.
- Support Agile Methodologies: Assist the development team in agile practices, including sprint planning, backlog management, and release planning.
Unique and Bold Challenges
- The Mercari marketplace app has been downloaded by millions of customers around the world, and each individual customer utilizes the service in their own particular way. We still have a ways to go, however, in our attempt to achieve our mission of “Circulate all forms of value to unleash the potential in all people,” and so we are constantly looking for new ways to challenge ourselves and grow as a company.
- At Mercari, we are focused not just on improving our service for our customers, but also on expanding our perspective and adopting new ways of thinking. In this context, our product managers must not only possess knowledge of engineering but also an eye for trends/customer needs and the ability to turn those opportunities into concrete business.
Required Qualifications
- Shared belief in the mission and values of Mercari Group and its various companies (here)
- Around 3 years of technical product management experience in products or services for the internet or smartphone industries, or the equivalent experience.
- Bachelor's degree in Computer Science or equivalent practical experience.
- Understanding of software development processes and technical concepts.
- Strong communication and collaboration skills to drive cross-functional teams.
- Self-motivated and proactive worker with demonstrated creative and critical thinking capabilities.
- Passion for product development and management.
Preferred Qualifications
- Product Management experience in any of the following fields: Customer Reliability Engineering, Fraud Detection, Content Moderation, Customer Service Platform.
- Understanding and experienced in either Web platform, Mobile app platform or API product.
- Experienced in multi-language/multi-region products for worldwide customers.
- Experience in product development using Agile development methods.
- Knowledge of C2C and/or B2C commerce systems.
- Experience in management for middle or bigger projects.
Requirements
Screening Criteria
- Willing to "go bold" to achieve business and product goals.
- Capable of thinking/moving of their own volition and willing to take initiative for the success of the team.
- Possessing a strong sense of ownership in regards to their work and willing to give their absolute best for every project they’re involved in
See this page for more details.
Language Requirements
- English: Independent (CEFR - B2) required
- Japanese: Basic (CEFR - A2) optional , NOT MANDATORY
* For details about CEFR, see here
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Benefits
Working Conditions
Employment Status: Full-time
Office: Bangalore
- Hybrid workstyle
- We believe in high performance and professionalism. We work from the office for 2 days/week and work from home 3 days/week.
- To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase
- We will continue to review and update the policy to address future organizational needs
Work Hours
- Full flextime
- *Flexible to choose working hours other than team common meetings
