Junior System Engineer
Join the banking revolution! As a Junior System Engineer in our Backbase-as-a-Service support team, you will be responsible for providing technical assistance and support to customers, ensuring the seamless operation of our SaaS products. This role involves troubleshooting, ticket resolution and effective communication with clients to enhance their overall experience. This is a great learning opportunity for engineers starting in the field of DevOps.
We offer the possibility of working hybrid-at least twice a week you will be working form the office in Kraków.
What you’ll do
- Provide prompt and professional responses to tickets escalated from front line support teams.
- Analyze and diagnose technical issues efficiently, employing available resources and documentation, including new Azure installations, answering questions about networking, VPN, and Kubernetes.
- Escalate complex problems to senior support engineers or development teams when necessary, and cooperate with them.
- Contribute to the development and maintenance of customer-facing technical documentation and knowledge base articles.
- Given and receive feedback during regular ticket review sessions.
- Participate in occasional customer calls.
- You will grow into a technical subject matter expert for Backbase SaaS solutions.
We offer a great starting position with enormous learning opportunities that are a great way to further your career.
We use a ticketing system to manage issues and communicate with customers. Note that this is not an IT desktop support role.
Who you are
We are looking for a colleague who has affinity with technical topics, is eager to learn and importantly, is a team player.
- You are highly customer-focused on delivering a great customer experience in our B2B company, whether they are technical or non-technical.
- You can clearly and concisely communicate in English, both written and verbally.
- You have a high interest in DevOps and infrastructure as code - and are eager to learn.
- You are self-driven and know how to methodically troubleshoot a problem.
- You have work experience as a software engineer.
- Some experience with bash and a version control system is required (we use Git).
- You don’t easily buckle under stress and know when to ask your peers for help. We have a great team of peers, SMEs and managers who are happy to support you.
- It’s a plus if you have hands-on experience in supporting SaaS applications on Microsoft Azure or alternatively, AWS.
- It helps if you are familiar with Linux, Kubernetes and Terraform.
