Junior Support Team Member

Queer Networks is the world’s leading queer tech company, building Hornet as a digital home for LGBTQ+ people to safely connect with each other — anytime, anywhere. Amplifying the radical, affirmative power of the queer community with cutting-edge technology, Hornet serves over 100 million users around the globe since 2011.

More Guys. More Fun. 

More information at hornet.com

Do you want to join Hornet? We are looking for a Jr Support Team Member to join our Back Office, starting immediately. We prefer you already have a familiarity with Hornet and the LGBTQ+ community in general and are looking for the chance to make meaningful changes that push the space forward.

Your Tasks

• You will moderate user-generated content like uploaded photographs and user profiles by  checking all user uploaded photos and profiles and rejecting or editing those photos/profiles we do not allow
• You will be responsible for investigating member violation reports and taking the appropriate action
• You will engage with the Hornet Live livestreaming product
• You will create FAQs and support translation work
• You will detect and remove spam
• You will need to identify users who are at risk and intervene appropriately

Your Profile & Experience

Homeworking is not for everyone and requires a huge amount of self-control and self-motivation. Moderation work is challenging and demanding. Please think carefully if it would be right for you. 

• You are fluent in written English and able to communicate and understand instructions in English
• You have consistent judgment
• You are able to manage your own workload and feel comfortable working under your own initiative in a role that can be repetitive
• You are comfortable with nudity and rude language as you will be viewing content that can be disturbing
• You are a great team worker and feel comfortable working remotely

Requirements

• You must have a desktop or laptop computer for this role. A tablet/phone is not suitable, and you must have access to a reliable and fast internet connection.
• The Hornet team is distributed around the world, so you’ll be working remotely like the rest of us. However, depending on timezones, it may involve night work. 
• You can work from home or any place with a reliable and fast internet connection (however, due to dealing with nude photographs, it is not recommended for a public location).

Hours and Contract

This is intially for a 1 year contract basis. The contract may be extended indefinitely. It requires 40 hours of commitment per week. This will include working Saturday and Sunday. This is not a role that you can fit around studies or another job. 

Compensation will be USD 500 per month.

This is an entry-level job and the compensation reflects that. However, Queer Networks, Inc. and Hornet is a young company and is growing rapidly. There are excellent chances for rapid career progression for an enthusiastic and talented person. 

Our Benefits

• You will be part of our mission to provide a safe space for the LGBTQ+ community
• We offer a flexible work environment where you can work fully remote
• All Team Hornet gets together once a year in attractive locations to meet up with remote colleagues.

Interested? We are happy to receive your CV / resumé, a short motivation letter, and additional references if given. 

We are looking forward to hearing from you! Do not hesitate to reach out if you have any questions.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our team members and a better product for our users and community.