You will work alongside the Sales teams to understand prospect and customer business and functional objectives, along with the “As-is” and “To-be” state of the organization in order to provide a functional product solution and demonstrate it back where required.
Through the support of the Industry specialists and Business Value Engineering you will enable the customer first approach of IFS ensuring the understanding and delivery of the value and technical solution customers expect. Presales Consultants are responsible for leading workshop and discovery engagements with clients, understanding the business process and value drivers and translating this into customer facing presentations to support the IFS sales effort.
- Participate in internal and customer/prospect facing product presentations and demonstrations.
- Facilitate and document prospect and customer discovery sessions to uncover business processes and functional requirements.
- Provide answers to technical questions in a Request for Information (RFI) or a Request for Proposal (RFP).
- Support with technical qualification of sales opportunities.
- Gain the knowledge of specific IFS products and services.
- Support and build custom demonstrations aligned with customers’/prospect key business initiatives.
- Ensure the successful delivery of Proof of Value tied to the customers’ success criteria and business initiatives.
- Translate technical and business requirements into a customer focused value-centric solution.
- Work within teams with the ability to adopt a leadership role where necessary
- Maintain a high degree of knowledge of all products and services including roadmaps and regular liaison with Product Management.
- Use the knowledge and/or the understanding of the major customers’ requirement to provide and/or propose commercially and viable product/solution improvement feedbacks of large and complex customer requirements – involving senior management where needed
- Work with Enterprise level prospects and clients and be prepared to question them to cover a complete architecture, including integration of IFS into a wider environment
- Understand and demonstrate the key metrics, KPI’s and business drivers for the IFS Industries.
- Working with the sales organisation to address technical needs for the customers
- Maintain knowledge of and follow the IFS Customer Engagement processes
- Ensure discipline of excellence and passion to every customer engagement
- Support at external and internal customer facing events
- Use the knowledge and/or the understanding of the major customers’ requirement to provide and/or propose commercially and viable product/solution improvement feedback.
Essential:
- Bachelor’s degree from university
- 2-3 years of experience of working with Enterprise Resource Planning software or equivalent
- Proficiency in English Language and French
- Strong verbal and written communication and planning skills
- Comfortable working across multiple functions and geographical locations in a deadline-driven environment.
- Open for travelling as required.
Desirable:
Understanding of IT architecture and experience in one or more of the following functional areas: Service management, Maintenance, Manufacturing
As a step in our recruitment process, all final candidates will undergo a personal assessment to help us understand our future employees, please note that this is not a decision-making tool, & is used to supplement our recruitment process.
We respectfully decline all offers of recruitment and/or advertising assistance.
