OVERVIEW:
To strengthen our experienced teams, we are looking for an End User Support Engineer who will join our office in Warsaw. You will be a part of local and international IT support team in the Sportradar.
THE CHALLENGE:
- Being the 2nd level of tech support
- Installation and maintenance of hardware & software
- Responding in a timely manner to Local IT Support issues and requests
- Full ownership of local IT Support, including supervision of other local IT Support team members
- Local IT procurement and work with global standards
- Setting up accounts for new users
- Keep technical documentation of specific Local IT processes
- Maintenance of local IT asset inventory
- Collaboration with our global IT teams
YOUR PROFILE:
- Associate or Bachelor's Degree in Computer Science or equivalent experience
- Work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Experience leading teams or sub-teams desired
- Knowledge of popular platforms & software applications (Microsoft, such as Azure, 365 Exchange, Office 365)
- Comfortable working with clients and assisting through company helpdesk software
- Ability to perform remote troubleshooting and provide clear instructions
- Understanding Windows OS /MacOS/ Linux client OS platforms
- Microsoft Cloud solutions
- ITIL Processes (Desired)
- Knowledge of cloud infrastructure is desired
- Good written and verbal communication skills
- Fluent in English
- Willingness to learn new technologies
- Positive team player with a can-do attitude
- Travel availability between 10 and 20% desired
OUR OFFER:
- A highly motivated environment
- The opportunity to work and develop within an inspiring and fast-growing company
- Good opportunities for professional and self-development
- Learning new technologies
- Working in teams
- Excellent work atmosphere
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences
