Business Services & Automation, within whose structures IT Support operates, is a team of nearly 100 specialists who work as partners on a daily basis with people from all levels of the organization. The team maintains operational hundreds of servers, network devices, and other hardware, ensuring their continuous monitoring. In addition to operational tasks, you will collaborate with us to execute projects that will significantly transform the face of our department and the entire organization.
Employment in a remote-first model (one day in the office).
During the onboarding process, at least 3 days per week in the office.
Why should you work with us?
You will be responsible for ensuring the highest quality technical support for our employees
You will diagnose and resolve software and hardware issues on workstations (Windows/macOS) and mobile devices (Android/iOS)
You will be responsible for conveying information and providing remote and onsite assistance to users in English and Czech through channels such as phone, email, messaging, ticketing systems, remote tools and in person visits
You will be maintaining hardware stock and taking care of company IT equipment on a daily basis
You will have opportunities to travel to other offices that fall under the team’s jurisdiction in Czechia and abroad as well
You will be accountable for the timely completion of interesting tasks and will assist in configuring operating systems for new employees
You will have a direct impact on our daily work: the processes that accompany us, the tools we use, and the cooperation principles we follow. This will allow you to propose new, creative solutions and update the team's knowledge base
You will collaborate and build relationships with administrator teams
Our goal is to be a trusted partner for our coworkers and a source of feedback for service owners
The offer is addressed to people who :
Have extensive technical knowledge regarding computers and computer accessories
Can effectively utilize internet resources to solve unusual problems
Communicate effectively with other administrator teams to resolve issues
Have a good command of the English (minimum B2 level) and Czech (minimum C1) language to engage in conversations and written communication with users and colleagues from abroad
Familiarity with Google Workspace tools, Microsoft solutions (Active Directory, Bitlocker, RDP, etc.), and Apple (e.g., APM, Jamf) is a plus
Knowledge of ITIL is welcomed
The following are also a plus:
Knowledge of the Polish language as a plus
Previous experience in user support within a medium or large organization
Experience in supporting Windows and MacOS operating systems and mobile devices in a corporate environment (Android/iOS)
Knowledge of the Active Directory environment
Proactive approach to task execution
Ownership mindset towards assigned tasks and processes
Learning from mistakes and drawing conclusions
Seeking automation of tasks or processes
Effectiveness in task execution
Curiosity and staying updated on innovations in the IT world (e.g., AI, neural networks, ML)
What we offer:
29 days off (20 vacation days, 5 Relax Days, 3 sick days, Volunteer Day) plus time off to care for a family member
Do you want to fulfill your creative or traveling dream? No problem, after one year you can take sabbatical leave, i.e. up to an extra month off. And after two years, you're even entitled to two months off!
Benefit Plus meal vouchers, which you can use at lots of cool companies or you can choose a meal voucher as a lump sum
We care about the health of our employees, we offer a MultiSport card at a discounted price, a Cafeteria program, and we also organize Health Days
Monthly pension contribution
Home office - do you need to finish projects in peace or wait for the maintenance man? No problem. By prior arrangement with the manager, you can set up a way that suits you
Flexible working hours - depending on a position and responsibilities, you can adjust the start and end of your day
Dog-friendly office
Do you need to improve your foreign language skills? We'd love to help you! We provide English courses for our employees
Have you just had a baby or want to take your child to first grade? We will support you in everything!
We value our employees, so you will be entitled to a reward for your years of service
If you are interested, please send your CV in English.
