Business Services & Automation, within whose structures IT Support operates, is a team of nearly 100 specialists spread across Poland, Czechia and Slovenia, who work as partners on a daily basis with people from all levels of the organization. The team maintains operational hundreds of servers, network devices, and other hardware, ensuring their continuous monitoring. In addition to operational tasks, you will collaborate with us to execute projects that will significantly transform the face of our department and the entire organization.
Why should you work with us?
- You will be responsible for ensuring the highest quality technical support for our employees.
- You will diagnose and resolve software and hardware issues on workstations (Windows & macOS) and mobile devices (Android & iOS).
- You will be responsible for conveying information and providing remote assistance to users across the company with main focus on Slovenia and Croatia through channels such as ticketing system, chat, phone and in person.
- You will be accountable for the timely completion of such service requests and issues. You will assist our employees with configuration of operating systems and other applications.
- You will also be maintaining hardware stock and taking care of company IT equipment on a daily basis.
- You will have a direct impact on our daily work: the processes that accompany us, the tools we use, and the cooperation principles we follow. This will allow you to propose new, creative solutions and update the team's knowledge base.
- You will collaborate and build relationships with other teams in the company on higher IT Support levels and even other departments.
- Our goal is to be a trusted partner for our coworkers and a source of feedback for service owners.
We are looking for people who have
- Have extensive technical knowledge regarding computers, mobile phones and their accessories and you should know how they work together.
- Can effectively utilize internet resources to solve unusual problems.
- Communicate effectively with other IT support teams to resolve issues.
- You should be fluent in the English language (B2 level) to engage in conversations and written communication with users and colleagues from abroad on a daily basis.
- Familiarity with Google Workspace tools, Microsoft solutions (Active Directory, Bitlocker, RDP, etc.), and Apple (e.g., APM, Jamf) is a plus.
- ITIL certifications are welcome also.
The following are also a plus:
- Previous experience in user support within a medium or large organization.
- Experience in supporting Windows and MacOS operating systems and mobile devices in a corporate environment (Android & iOS).
- Proficiency in navigating an environment based on Active Directory.
- Proactive approach to task execution.
- Ownership towards assigned tasks, processes and results of your work.
- Learning from mistakes and drawing conclusions.
- Seeking automation and improvements of tasks or processes.
- Effectiveness in task execution.
- Willingness to learn and interest in the whole ICT world.
What we offer:
- Work in an international environment.
- Hybrid part model.
- Opportunities for both professional and personal development.
- Plenty of new knowledge.
- An opportunity to shape the future of online shopping in Slovenia and beyond!
- Work in a team that you can easily turn to for help - we have top experts in their fields.
- We will conclude an employment relationship for an indefinite period with a 6-month trial period.
If you are interested, please send your CV in English.
