YOUR PURPOSE
As a Junior IT Support Analyst in our Singapore studio, you'll provide on-site hardware and software support to employees and teams. Reporting to the IT Manager, you'll deliver excellent customer service and technical support while adhering to global IT standards and local business requirements.
YOUR DAILY ADVENTURE
- Offer on-site support to game projects teams and studio employees on hardware and standard software;
- Build, deploy and maintain new workstation and build machine environment for employees according to group standards;
- Manage and maintain local IT infrastructure when required;
- Train and advocate IT and Security best practices and standards to studio employees;
- Interact with external vendors and internal partners during problem resolution;
- Deliver technical and IT training to studio employees when required;
- Support events and teams during moves
- Actively identify and communicate areas of improvement to his or her manager;
- Take active part in the tracking and updating of the hardware and software asset inventory;
- Maintain high levels of operation quality and customer satisfaction within the studio and its regional partners;
- Update and maintain knowledge base articles on newly diagnosed problems and issues;
- Carry out all other related tasks.
WHAT YOU BRING
- Professional experience in technical support to end users
- Excellent sense of customer service in a technical support environment;
- Excellent English skills (spoken and written);
- Strong diagnostics and problem-solving skills;
- Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, TV/ monitors etc.)
- Expertise in PC and laptop support;
- Good knowledge of Microsoft Windows OS (10, 11);
- Good knowledge of Microsoft Office suite software;
- Experience with Service Desk workflows/ ticketing systems (ServiceNow, Jira Service Management or similar) to manage and track support requests;
- Familiarity with SCCM, Active Directory and other Windows domain technologies
- Familiarity with networking, internet and server concepts;
- Familiarity with IT security concepts (best practices, antivirus, proxy);
- Familiarity with mobile technologies (Android, iOS);
- Familiarity with multimedia equipment (TV, console, projectors, video conference);
- Familiarity with technology industry, news and trends;
- Good listening, communication, and organizational skills
- Ability to work autonomously and effectively in a fast-paced environment;
- Passionate about the video game industry.
We are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operates by working with local non-profit partners and by working to reduce the environmental impact of our business. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.
Come on board and experience #LifeAtUbi for yourself, we are always on the lookout for talents who thrive in bringing their A-game to work. If this sounds like you, shoot us your resume, portfolio, and anything else to show that you’re serious about fun!
