Gopuff’s engineering team is building solutions to dramatically change the way people purchase their daily goods. We provide the modern-day solution to meet customer’s immediate everyday needs with products ranging from snacks and ice cream to household goods and beer, at the click of a button.
The Junior IT Operations Support Analyst is a 3 month, temporary position that will be a part of a team responsible for maintaining hardware for employees and our production systems. This role will be onsite at our Philadelphia HQ and will interact with the IT support team, reporting to the IT Support Manager.
You Will:
- Triage hardware issues, and prepare hardware to be sent back to the field
- Wipe laptops
- Assist other IT teams, as time permits, on more complex projects
You Have:
- Knowledge of Windows, Mac, iOS, and Android
- Knowledge of Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
- Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
- Familiarity with with hardware asset management
- Ability to learn and pick up concepts quickly
- Detailed-oriented, aware of secondary effects resulting from changes
- Experience working both independently or as part of a project group
- Confidence in making wise decisions on your own within generally defined parameters
- Adeptness in investigating problems outside your own knowledge area
- Strong organizational and analytical skills; oral and written communication skills
- Must possess a positive and professional attitude
- Experience working with virtual/remote staff members
Benefits: We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.
*We also offer*:
Gopuff employee discount
Career growth opportunitiesInternal rewards programs
Annual performance appraisal and bonus
Equity program *Not applicable for contractors or temporary employees.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
