Junior Digital Customer Support Associate - Insurance

The Customer Support Associate will work with customers through chat, email and phone. You will answer questions, make changes to insurance policies, and counsel customers on their insurance needs. You will ensure that customer needs are taken care of in the first interaction and that you exceed their expectations. This is a remote position, so reliable internet and a quiet, distraction-free workspace are necessary. You will report directly to the Customer Support Team Lead.

Responsibilities

• Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
• Explain insurance products to customers using a consultative and empathetic approach
• Assist 3rd parties with policy documentation and changes
• Work in a fun and collaborative team environment

• Property & Casualty insurance license and 1 year of customer service experience is required
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• The working hours for this role will be 9:30am - 6pm MST
• Property & Casualty insurance license and 1 year of customer service experience is required
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• The working hours for this role will be 9:30am - 6pm MST

Experian Careers - Creating a better tomorrow together

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

#LI-LM1

#LI-Remote