Your influential mission:
- Acting as the initial point of contact for our customers concerning software and hardware issues.
- Analyzing, troubleshooting, and resolving cases which are logged through our ticketing system or through the phone, and escalating issues to our Service Provider where necessary.
- Providing support and consulting with engineers to determine steps and procedures taken to identify and resolve the problem via our chat application.
- Collaborating with other team members to research and resolve problems.
- Investigating and escalating issues and cases to the Customer Technical Support Shift Leaders where necessary.
- Performing other related duties as assigned.
This role is meant for YOU if YOU:
- Would like to start and develop your career in the Sports betting field
- Have strong computer skills
- Have relevant experience or knowledge
- Are fluent in English, both written and verbal
- Have a customer-oriented mindset
- Problem-solving and communication skills
- Can work on shifts (including weekends, public holidays, and night shifts)
Our unique attributes:
- An excellent remuneration package (including attractive salary, 13th salary, annual bonus, Provident Fund, Medical insurance, educational leave and many more)
- We have a professional and motivated team.
- We offer multiple ways to develop yourself
- We have a work culture that allows flexibility and hybrid working status
- We have an office where you actually want to work
- We cherish a diverse work environment
- We organize company events for all tastes
All applications will be treated with the strictest confidentiality.
Playtech One Sports is an Equal Opportunity Employer hence all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, or physical disability.
