We are seeking a dedicated and detail-oriented Junior Customer Support Representative to join our team in our Frankfurt Studio.
In this role, you will handle privacy related inquiries with precision and compliance, ensuring that the rights and privacy of our users are meticulously protected. Additionally, you will provide crucial game support, troubleshooting technical challenges and improving our player experiences across our gaming platforms.
This role is based on site in our headquarters in Frankfurt, Germany. You will have the chance to work alongside our worldclass team that features some of the best developers in the industry and take advantage of our attractive relocation package.
Responsibilities:
- Handle and resolve a wide range of privacy related matters, including requests for data deletion, access, and portability, while ensuring full compliance with relevant laws.
- Maintain accurate records of all privacy related inquiries and their resolutions.
- Work collaboratively with relevant stakeholders to refine processes concerning the handling of privacy matters.
- Assist customers with technical issues related to game installation, performance, and network challenges.
- Provide timely and effective troubleshooting and problem resolution.
- Address and manage player reports, including in-game issues and bug reporting.
- Collaborate with the development team to relay and troubleshoot technical issues reported by players.
- Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
- Handle customer interactions across multiple channels, including email, chat, and social media.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
- Document and update customer interactions and resolutions in the support ticket system.
Requirements:
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and attention to detail.
- Knowledge or interest in data privacy principles and relevant regulations, including but not limited to GDPR.
- Basic technical understanding related to game installation and performance troubleshooting.
- Ability to work independently and collaboratively as part of a team.
- Customer-focused attitude with a passion for helping others.
- EU work permit.
- Willingness to relocate to Frankfurt.
Pluses:
- Knowledge about games and the games industry.
- Additional languages.
What you can expect from us
Career Path
Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.
Company Apartment
To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.*
Relocation Support
We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).*
Public Transport Pass
Discover Frankfurt by bus, tram and metro – free of charge.*
Gym Card
A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.
International Environment
We truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity.
German Classes
Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.
Events
Join us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more!*
We are all gamers: stay connected and play games with your colleagues at our remote gaming parties.
Vacation Days
At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off.
If you are working from another country, local standards apply.
*only applicable to employees in Frankfurt.
