Junior Customer Success Team Lead

At Treatwell, our mission is to digitize the hair and beauty industry, providing an exceptional experience for both salon partners and customers booking through our marketplace. Our Customer Success team plays a critical role in this mission, ensuring salon partners receive the highest level of onboarding and support.

As we continue our ambitious growth across the BNL markets, we're looking for a motivated and strategic Junior Customer Success Team Lead to help drive our success. You'll play a key role in enhancing partner satisfaction, ensuring smooth onboarding, and delivering top-tier customer service. Along with these responsibilities, you'll also be instrumental in growing our venue base, ensuring our partnerships flourish as we expand.

You will be responsible for:

• Supporting and leading a team of Customer Success Managers, educating them on our platforms and policies
• Coaching the team on how to help partners and customers with inbound queries
• Ensuring best practices and processes are followed on our CRM-systems
• Contribute to developing and owning team targets and performance metrics
• Executing regular 1:1s, development conversations and performance reviews
• Identify specific needs and pain points to eliminate the risk of low partner and customer satisfaction
• Contribute and drive continuous improvement to achieve and maintain operational excellence for Customer Success in the Netherlands and Belgium
• Champion, role model and embed Treatwell’s cultural principles (Speed, Ambition, Collaboration and Impact)

About You:

• A natural leader, motivated by the success of your team
• A coach with patience and strong attention to detail
• Able to effectively dig into process and find opportunities to improve ways of working
• Target-driven, with a track record of exceeding targets
• Problem-solver with a proven commitment to seeing things through and achieving long-term results 
• Understand company strategies, whilst sharing these with the team to maintain motivation and focus in the role

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

• 28-days holiday, plus bank holidays
• Monthly 40,- eur Treatwell vouchers so you can treat yourself too
• A motivating bonus scheme based on your performance
• Mental health support through our partnership with Plumm
• A beneficial pension scheme and enhanced parental pay & leave policy
• A dynamic organisation with Friday drinks in the office

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.