Junior Customer Success Specialist (Internship)

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a talented Junior Customer Success Specialist to join our Italian team based in Milan. 

The role

The Junior Customer Success Specialist role will cover a wide range of customer support and sales tasks, working closely with the Business Development team. The Junior Customer Success Specialist will: 

• Be the first and main point of reference for dealers and guide them once the contract has been signed
• Support our customers in defining their digital strategy
• Engage with clients at all levels and be the lead for all client engagements
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
• Evaluate dealer performance i.e. failures on website, pictures in stock, usage of new features, website performance etc.
• Support with the Sales Forecast reporting and monitoring system
• Propose lead generating campaigns based on best in practice and over performing customers
• Developing testimonial strategies together with sales

Requirements

Our ideal Junior Customer Success Specialist will have a keen interest in Sales, with a strong understanding of the digital or automotive industry. As well as: 

• Ability to work in a busy, fast paced environment 
• Outstanding customer service and relationship management skills
• Great communication skills
• Native level of Italian and English

Work pattern and location

• Internship, 40 hours per week
• Monday to Friday 
• Hybrid working pattern
• Office based in Milan 

Benefits

• Paid internship

• Meal Vouchers for every day worked
• Individual training paths
• Opportunity to develop and move within the company
• National and international mobility options 
• Yearly team activities 
• Food canteen at the office

What to expect from the Recruitment process: 

1. HR Interview (Italian and English)
2. Hiring Manager interview (Italian) 
3. Country Manager interview (Italian) 

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.