About Agicap
Since our foundation in Lyon in 2016, we have been revolutionizing the liquidity planning market for SMEs across Europe. We enable our clients to strategically manage their cash flow - to stay on top of things, to look ahead and to grow. Being part of AGICAP means enabling every business to grow and helping companies achieve their entrepreneurial goals.
Through one of the largest FinTech funding rounds of USD 100 million, we have grown from 3 founders to >500 employees. Our office in Berlin was launched in 2020 and continuously expanded to a team of ~80 Agicapians now. But we are just getting started and are looking for team players with an entrepreneurial mindset and the will to make Agicap the No. 1 all-in-one tool for cash flow in Europe.
Join Agicap on its path to Unicorn status.
Implementation is at the heart of our company. As part of the team, you will represent Agicap to our customers. After comprehensive training in your first months, you become their partner in unlocking the full potential of our Treasury platform to realize their strategic, financial and operational goals. The Implementation team is part of our Customer Success function and works closely with Sales, Account Management and Customer Success Tech.
Watch
this short video to find out what it's like to work in the Customer Success Team at Agicap Germany.
What you will do:
- Manage a portfolio of Mid-Market customers in the Implementation phase.
- Manage both operational Finance employees and the Head of Finance/CFO/CEO on the customer side.
- Drive customer engagement by developing a deep understanding of your client’s strategic, financial and operational goals.
- Become an Agicap product expert and use this knowledge to effectively guide customers towards their desired outcomes.
- Take ultimate ownership for Customer Health and Onboarding turnaround time.
- Make sure that customers get maximum value from Agicap and give them insight into this through high-touch engagements.
- Be the voice of the customer back into our organizationThe role comes with a career path to Key Account Manager/PMO within 12-24 months.
What you need to succeed:
- 1-2 years of client-facing experience, ideally at a SaaS company.
- Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
- An analytical mindset in combination with a strong sense of accountability and ownership.
- A deep understanding of value drivers in recurring revenue business models.
- The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
- Strong Plus: Good understanding of Corporate Finance. Previous exposure to Finance/Treasury departments.
- The ability to identify upsell opportunities and develop actionable plans to drive expansion.
- Strong verbal and written communication skills
- Excellent listening skills, customer-centric mentality and empathy towards users and customers.
- Fluency in German.
What’s in it for you:
- Competitive compensation package with a fixed and variable component.
- >€100 Monthly Lunch Budget.
- Large Office at Moritzplatz with snacks, drinks and a large terrace.
- “Mini-MBA” with a focus on Finance & Treasury through the Agicap Academy.
- Opportunity to work for a globally diverse team with occasional trips to the headquarters in France.
