As part of our growth, we're looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.
Responsibilities
- Develop and nurture a portfolio of clients
- Be a real growth driver through upselling
- Prevent and minimise churn
- Maintain a high NPS
- Develop strong relationships with users and decision makers on a daily basis
- Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
- Handle contracts renewal
- Conduct business review
- Gather customer testimonial & feedback in an intelligent way
Qualifications
- 2 years of higher education
- Successful experience in CSM in at least one SaaS company
- Excellent level of English and French (Spanish or German is an advantage)
- You are very ambitious and curious
- You like take iniatives and improves the processes
- You have very good oral and written communication skills
- Knowledge of Adtech or a legal background is a plus
Recruitment process
- 1- HR screen with our Talent Acquisition Manager (15min)
- 2- ITW with one of our lead CSM or CS Director(45 min)
- 3- Case study with the hiring manager & one CSM (30-45 min)
- 4- Last itw with our CS Director (20-30 min)
Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The information collected from your application is subject to data processing on the basis of the performance of pre-contractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process. The recipients of the data are Didomi’s Human Resources team and other people in the company who are involved in the recruitment process, as well as their service providers. The data provided will be kept on our records for a period of two years, beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access, rectification, deletion, opposition. In case of disputes, you have the right to refer to the Commission National de l'Informatique et des Libertés. You can exercise your rights by contacting the data controller at the following address
[email protected]
