Do you thrive on building strong relationships and ensuring customer satisfaction?
About Craft.io
Craft.io is a revolutionary SaaS platform empowering Product Managers. Manage your entire product lifecycle in one place, ditching the juggle between Jira, spreadsheets, and documents. Craft.io centralizes product strategy, prioritizes features, writes specs, plans work, builds roadmaps, collects feedback, and tracks development progress. We empower thousands of product managers around the world with companies like Kimberly Clark, Kingfisher and Estee Lauder to build exceptional products. Our passionate team is backed by a solid product, strong leadership, and a well-funded future.
About the Role
As a Junior Customer Success Manager, you'll play a crucial role in ensuring our customers achieve their goals and maximize the value of Craft.io. You'll work closely with our customers to provide exceptional support, train them on our platform, and identify opportunities for growth.
Responsibilities:
Provide exceptional customer support: Deliver top-tier support, resolving customer issues promptly and effectively. Exceed expectations by anticipating needs and providing proactive solutions.
Onboard new customers: Welcome new customers and guide them through a seamless onboarding process. Train them to master Craft.io and customize it to their unique needs.
Support customer adoption: Assist existing customers in maximizing their use of Craft.io. Identify opportunities for increased adoption and provide guidance and coaching.
Platform Expertise: Maintain a deep understanding of Craft.io's technical architecture, features, and functionalities to provide accurate and informative guidance to customers.
Manage customer relationships: Build and maintain strong relationships with customers, acting as a trusted advisor and problem-solver.
Contribute to knowledge base: Assist in creating and maintaining comprehensive customer-facing documentation and resources.
We Offer:
Join a winning team: Be part of a passionate and innovative team that's shaping the future of product management.
Make a real impact: Contribute to the success of our customers and help them achieve their goals.
Grow your career: Enjoy opportunities for professional development and advancement in a fast-paced environment.
Be part of a thriving culture: Experience a fun, collaborative, and supportive work environment where your ideas are valued.
Competitive compensation: Receive a competitive salary and benefits package that rewards your hard work and contributions.
Ready to join the Craft.io revolution?
Apply today and tell us why you're the perfect fit!
