We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
Are you passionate about helping people and creating a positive impact? Pipedrive is seeking a junior customer solutions expert to join our customer solutions team in our Lisbon office. In this role, you'll work alongside a dedicated support team to resolve customer questions and queries, contributing to our mission of turning customers into loyal fans.
Your new adventure:
- Provide friendly, efficient, informative and fast support to customers via live chat, email, and phone
- Collaborate with product management, engineering, and other teams to stay updated on the latest Pipedrive features
- Diagnose root causes of customer issues and deliver effective solutions
- Contribute to customer satisfaction and retention by offering excellent service
- Help Pipedrive grow by turning both existing and new customers into loyal fans
Does this sound like you?
- Fluency in English and Portuguese (spoken and written)
- Great customer service skills such as active listening, responsiveness, and thorough follow-through further escalation
- Excellent interpersonal and communication skills
- Comfortable multitasking and managing several customer interactions simultaneously
- Familiarity with email systems, including filtering, spam management, and integration is a plus
- Basic knowledge of sales processes, including leads, opportunities, and deal tracking is a plus
- Experience in a customer-facing role (preferred)
- Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
- Confident using helpdesk tools like Intercom, Freshdesk, Zendesk, among others
Why Pipedrive?
- A value-driven work environment where people come first
- A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
- A team serious about getting things done while not taking ourselves too seriously
- A world-class working environment full of the usual nice perks and some more
- Freedom to execute your ideas with a passionate and motivated team supporting you
- Flexible working hours as long as you’re there for your team members
- Lots of room for personal and career development, with internal and external training opportunities
- Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)
Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
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We’re on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
