ABOUT THE ROLE
The Junior Customer Service Associate is responsible for executing against specific client support related activities including the delivery of reporting to our clients and/or client focused data support, resolution and triage and contract & order-to-invoice execution. Focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
RESPONSIBILITIES
Supervise and responsible for delivery to the clients as per the contractual terms
Serving as primary point of contact for clients to ask questions and solve challenges and providing best-in-class technical support
Triaging of ad hoc client queries/requests - Data pulls, reports, resolution and coverage analysis
Working closely with Client Operations for client set up / maintenance on coding and database tasks
Standardised analysis for coverage/ quality studies and impact analysis for panel enhancement
Managing and maintaining NIQ knowledge articles and conducting basic standardized trainings (technical and products related, e.g., self-guided in-platform training, online self-paced courses on NIQ data and tools)
Work with day-to-day contacts at the client, contributing to the achievement of client satisfaction targets
Build effective relationships with client representatives
Trouble-shoot and resolve client inquiries related to data, platform, coding and other key aspects that impact client deliverables
Continue to broaden knowledge of client business issues and needs, NIQ services and broader industry
Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
REQUIREMENTS
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Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
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