Junior Beta Liaison

About Us:

inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries.

Some of our leading brands are: Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, ION Audio, Marantz Professional, M-Audio, MixMeister, Rane, Numark and Sonivox. If you want to join one of the most dynamic and creative industries and be part of a company committed to innovation with a shared sense of purpose of bringing music to people, then we want to speak with you.

Are you our next Beta Liaison?

Are you a music lover? Are you a DJ or a musician? Perhaps you record your music or play in a band. Currently, we are seeking customer service-oriented individuals to join our beta liaison team. The beta liaison team works with 10+ brands, including pro audio and consumer electronics products for both SW and HW betas.

This is not your typical beta support role; our products are front and centre in every one of our interactions; you never know when you might have to jump on a product to help walk a beta tester through a problem or raise the next big release showstopper.

Key Responsibilities:

• Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
• Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
• Resolve any setup and technical difficulties for beta updates.
• Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
• Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
• Work with Software QA and onwards Product and Project teams.

Some of our current software and hardware beta programmes are:

• MPC
• Engine OS and Engine DJ
• Plus many, many more!

Requirements

• 1+ years’ experience in customer-facing role; retail/hospitality/customer support.
• Awareness and knowledge of full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
• Demonstrable problem-solving approach.
• Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
• Experience of Microsoft Office suite or equivalent.

Nice to have

• Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software
• Some experience with Discourse or similar forum admin software
• Some knowledge of, or experience with project tracking tools such as Asana

Benefits

-        24 days annual leave (+ public holidays)

-        Private Healthcare

-        Pension scheme

-        inMusic UK Employee Assistance Programme

-        Cycle To Work Scheme

-        Remote / Hybrid working options available

-        Staff discount on products sold by inMusic (for personal use only)

-        £1,000 annual allowance for training and development

-        Sick pay

inMusic celebrates diversity. We are an equal opportunities employer, recognizing that future success in a highly competitive marketplace depends on our employees and their development.

All applicants will receive equal consideration for employment at inMusic and we encourage everyone to apply – regardless of color, race, nationality, ethnic or national origin, gender identity, sexual orientation, age, marital status, religion or belief or disability, or any other characteristic protected by law.