Junior Backoffice Agent

Let's start with the role

We are seeking a highly motivated and detail-oriented Back Office Agent to join our team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintaining a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

As a Junior Back Office Agent you will:

• Collaborate with internal and external stakeholders to ensure excellent customer support;
• Participate in the Scrum process and monitor operational queues;
• Perform CSAT analysis, focusing primarily on promoters and passives, with occasional attention to detractors;
• Identify and highlight opportunities for process improvement;
• Conduct daily calls for alignment and improvement initiatives.

What you will bring

• Experience in online customer service;
• Product knowledge will be considered an asset;
• Strong analytical and prioritization skills;
• Active listening skills;
• Proficiency in PC skills and MS Office, G-Suite;
• Advanced communication skills;
• Availability to work in shifts, including weekends and holidays (excluding night shifts);
• Fluency in Portuguese and English.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

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