Junior 1st Line Service Desk Engineer

What you'll be doing

Future is an international company with offices on 3 continents. This role is a First Line support role, ensuring the closure of all service issues is performed following agreed procedures and standards.

Reporting to the IT Service Desk Team Lead, you will do a mixture of both in-house and field coverage as agreed with the line management. 

You will work with the other global support teams to resolve issues, manage IT requests, and support a follow-the-sun model in a 1stline capacity. You will work closely with the other 1st line engineers to complete 1st line tasks within the business such as the Starters, Leavers, and Movers process, system administration, access control, and incident management.

Experience that will put you ahead of the curve

• Excellent communication, teamwork, and customer service skills will be crucial in this role
• The desire to 'automate everything', combined with a willingness to learn the technical skills necessary to do so 
• Ability to solve technical issues 
• Experience with Google Workspace and Office 365 service administration 
• Experience with Sophos Antivirus or equivalent 
• Keep documentation up-to-date and concise. 
• You will also have analytical and problem-solving abilities and experience continuous service improvement.  1st line IT Support, supporting a Mac and PC environment is preferable but not mandatory. 
• Experience using ITSM tools such as FreshService, Atlassian Jira, or equivalent.
• Familiarity with remote administration and central management of computers with tools such as; Jamf, Manage Engine 

What's in it for you

The expected range for this role is £26,000 - £26,250

This is a full-time role from our London Paddington Office, working 5 days a week from the office

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level Technology 8

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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