We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
- Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
- Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
- Conduct online demonstrations to explain software functionalities to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential for sales opportunities and forward sales leads to the responsible teams
- Make customer satisfaction calls and participate in surveying customers to further improve service delivery
- Follow up on outstanding service issues to ensure customer success
- High School Diploma or equivalent
- 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
- Excellent oral and written fluency in English, Spanish and Portuguese required
- Advanced knowledge of Windows® operating systems is required
- Intermediate knowledge of MS Office software is required
- High level of IT and technical knowledge with interest in the IT field
- AA/BS degrees in computer technology a plus
- Availability to work on site Guadalajara Jalisco
Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.
- It's all about the team: become part of a community that values respect, support and open feedback.
- Our teams collaborate and work with each other towards a common goal.
- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
- It's all about the team: become part of a community that values respect, support and open feedback
- Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
- Benefit from learning opportunities – internal & external
- Health Benefits: major medical expenses services / Life insurance
- Food Vouchers
- Parking at the Midtown Plaza
- Quarterly team building events, and companywide “All Hands” meetings
- Snacks and soft drinks/ Occasionally free lunches.
- Open door policy and casual dress code.
- We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
Please note this is a HYBRID position: Av Adolfo Lopez Mateos 2405 Col. Providencia.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
