We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely. Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction.
Unlike most other products and services, hiring a contractor for a home improvement project is very far from a 1-click experience today. Ergeon aims to empower skilled local contractors with human and technology-powered services to make home improvement easy. We take a full-stack approach to create a seamless experience for homeowners, and leverage technology to scale the front & back offices of contractors.
With the belief that everyone has a right to professional growth and respect regardless of their location, we proudly have staff (aka Ergeoneers) in over 40 of countries, with a great score and recommendation rating on Glassdoor. Come join us to make construction friendly and accessible!
Ergeon: [er - g- eon]
Erg = unit of work or energy
Eon = billion years
Ergeon is founded by CS Ph.D. serial entrepreneurs Jiayue (Jenny) He and Odysseas Tstatalos. They picked this name to symbolize their joint passion for using tech to revolutionize work.
As a Junior Customer Service Agent, you will represent Ergeon in all offline inbound communications received from prospective and existing customers. You will contribute to Ergeon’s growth by routing all communications to the appropriate teams, ensuring requests are handled efficiently through a high-touch, customer-centric approach. You will primarily interact with Sales, Delivery, within other departments. As an integral figure in ensuring prompt communication and articulating Ergeon's value proposition, your primary focus will be on delivering the best customer experience possible.
As a Jr. Customer Service Agent a typical day will include the following:
Handle Admin communications tasks for Delivery and Sales Teams
Will handle incoming communications through live chat sessions
Handle requests from: Yelp, Thumbtack, Facebook/IG and other social media platforms
Will handle triaging for Front (Email and SMS communications platform) and Talkdesk Voice Mails for both Sales and Delivery teams.
Facilitate communication between customers and project managers by sending emails.
Must have:
Strong communication and customer rapport building skills through written communications
Ability to master high-level information for our products and concepts quickly
Attention to detail, organization and prioritization skills
1.5+ year(s) experience in Customer Service
Written English fluency
Available for flexible schedule, with weekends, working 40 hours per week between 7AM CST to 9 PM CST
Nice to have
Customer Service experience in general labor or in the construction industry
Experience using CRM tools like Pipedrive, Talkdesk, or Front
Good Laptop setup with Chrome browser
Stable high-speed internet connection
Headset
Power backup
Data availability
Competitive compensation: We invest in people! We are constantly doing worldwide market research in order to offer globally competitive salaries. And we are well funded by VCs.
All-Remote since the beginning: We have a diverse team spread across 40+ countries. We stay connected through the best remote work practices such as flexible work hours, team events, remote happy hours, and by sharing our love of food!
Tech, Wellness & Learning fund: You can have a $400USD bonus per year for software and hardware tools, workplace improvements, fitness-related spending (includes things like yoga classes, Fitbit tracker, new running shoes, gym membership. . .), and books, courses, training, or even attending conferences.
Stock options: All staff is eligible after 6 months of full-time work.
Birthday Paid day off: You can take the exact day, or Friday before if it is on a weekend!
Flexible Paid time off: You can take 12 days after working 6 months, PLUS 2 extra days per year for a maximum of 20 days.
Free Headset Benefit: You can get a noise-canceling headset since your first day working full-time.
Equipment: Laptop replacement after 1 year of full-time work. And every 3 years after that.
Co-Working Fund: Meet in groups of 3+ Ergeon friends and get reimbursed up to USD $20 for coffee, co-working, etc (once per quarter).
Language Classes: here at Ergeon you will have the opportunity to learn or improve a language!
Remote Health: Health insurance is essential for ensuring that our staff has peace of mind and access to help where and when they need it. Subsidized Health Insurance is available to all of our staff, no matter where they’re located.
This benefit will be available 6 months after graduation date. Ergeon will cover a portion of your plan cost directly with SafetyWing, our partner. Signing up for this plan is optional.
We believe everyone has a right to professional growth and respect, no matter their location.
Ergeon’s workforce is given meaningful opportunities and is supported by a kind and diverse community.
Our global staff (Ergeoneers) have access to career growth, amazing work culture, and great benefits.
