About Job
As a Customer Service Issue Management service executive, you will be responsible for providing customer service. Your main objective will be to build trust with customers in terms of the quality of the information received. This through timely communication of changes, coverage analysis, methodological explanations and identification and monitoring of potential quality problems.
Responsibilities:
Continuous communication with the client for application of changes
Coverage analysis, interpretation of results, presentation with client and follow-up to actions triggered by said analysis.
Client Inquiries management: filtering, registration, monitoring, review, communication.
Client Order Management for feasibilities: filtering, registration, monitoring, review, communication.
Provide training to clients on NielsenIQ methodologies and variable calculation.
Promotion of the use of technology.
About you
A person with information analysis skills focused on problem solving and understanding the scope and limitations of NielsenIQ methodologies. Knowing how to prioritize and size problems is key to success.
Requirements
Education: Degree in studies such as Marketing, Engineering, Actuary or related.
Desirable experience in companies related to market research, Retailers or Manufacturers of mass consumption, can be in the form of professional practices or internship programs.
Necessary skills: analysis and numerical ease, effective communication, creativity, organization and prioritization, taste for customer relations.
Advanced English
Advanced Spanish will be an advantage
Our Benefits
... and more!
REFID: REF43879X
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
