We are tech transformation specialists, we are CI&T.
We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents. We operate in the fields of design, strategy, and engineering for global brands, helping clients achieve the full potential of technology as a force for good. Impact is what we deliver.
We seek a dedicated and highly skilled Support Analyst to join our team. As a Support Analyst, you will be key in ensuring exceptional customer experiences and providing high-quality assistance and guidance. This position requires knowledge of software development and a lot of soft skills such as communication and ownership. This person will be the focal point of support with the client.
Responsibilities:
Provide top-level support to our clients, resolving issues effectively and promptly.
Diagnose and troubleshoot problems with products or services.
Collaborate with other members of the support team to resolve complex issues.
Create and update support documentation, including knowledge base articles and FAQs.
Ensure customer satisfaction through courteous and professional interactions.
Work with cross-functional teams, resolving complex issues in collaboration with development teams.
Communicate effectively to provide updates on your activities.
Requirements:
Excellent communication in English and Spanish.
Previous experience in customer support or a similar role.
Strong problem-solving skills and excellent communication.
Familiarity with customer service principles and practices.
Ability to work as part of a team and provide effective support.
Knowledge of programming languages (NodeJS, React, for example).
Organizational and time management skills.
Our benefits:
- Health plan and dental plan;
- Meal allowances;
- Extended parenting leave;
- Annual profit-sharing distribution;
- Life insurance;
- Partnership with an online mental health platform;
- CI&T University;
- Support Program: psychological guidance;
- Partnership with online course platforms
- Platform for language learning;
- And many others.
If you liked, just apply and good luck!
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CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.
At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.
We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.
