Jenzabar Administrator

Responsibilities

• ERP System Management: Administer, configure, and optimize Jenzabar ERP systems (EX, CX, J1), including managing system settings, user access, and security protocols to ensure robustness and reliability.
• Maintenance and Optimization: Conduct regular system updates and monitor and test backups, ensuring the smooth and secure operation of the ERP system.
• System Performance Monitoring: Regularly monitor system performance, and troubleshoot any issues that arise, utilizing subject matter expertise, advanced troubleshooting skills, and vendor resources to resolve problems efficiently.
• Technical Documentation and Reporting: Create, maintain, and disseminate detailed documentation and instructions for system configurations, operations, and troubleshooting procedures. Prepare and deliver frequent status reports detailing progress, issues, and roadblocks.
• Data Management and Integrity: Manage data migrations, refresh development servers with current production data (clones), and ensure the highest standards of data integrity and security in collaboration with campus stakeholders.
• Customer and Technical Support: Respond promptly to service tickets and user queries, providing timely technical support and escalating complex issues as necessary.
• SQL Server and Database Administration: Architect, install, configure, and upgrade SQL Server and other relevant database technologies according to best practices and organizational guidelines.
• System Customization and Integration: Customize and configure the ERP system to meet specific institutional needs approved by the CIO or designated governance bodies, ensuring seamless integration with other campus technologies.
• Stakeholder Collaboration: Engage with various departmental teams to gather requirements, troubleshoot system issues, and implement solutions that streamline processes and enhance operational efficiency.
• Mentorship and Leadership: Provide guidance and mentorship to client System Administrators and CampusWorks team members, fostering a collaborative team environment and enhancing collective technical expertise.

Qualifications & Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in system administration with significant expertise in managing Jenzabar ERP systems (EX, CX, J1).
• Extensive experience in Windows or Linux operating systems and in a virtualized environment.
• Strong proficiency in SQL, T-SQL, and database administration, including performance tuning and best practices.
• Demonstrated ability to analyze complex problems, develop strategic solutions, and implement changes effectively.
• Excellent communication and documentation skills, capable of managing multiple priorities and engaging with technical and non-technical stakeholders.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
• Prior experience in coordinating meetings and facilitating group discussions.
 
Preferred Qualifications:
• Leadership experience in managing technical projects, with a focus on enterprise application support.
• Experience in developing and executing strategic technology plans that align with institutional goals.
• Proficiency in other database systems is a plus, like MySQL, Informix, and Oracle.
• Proficiency in SQL Server Reporting Services, Appeon Infomaker, and/or other reporting platforms.
• Willingness to adhere to best practices related to change management, coding standards, software development lifecycle, customization documentation, and knowledge management in general.
• Experience supporting other higher education software applications and/or their integrations with their ERP, like Canvas
• Additional certifications in Microsoft, VMware, or related technologies.
• Experience with scripting languages and understanding of network architectures.