Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.
Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.
Role and Responsibilities
- Take stock and ownership of customer-reported issues (typically in a case tracking system)
- Understand the issue/scenario reported in the case; seek clarification as necessary from Level 1 resource and/or case reporter
- Identify solutions for reported issues/scenarios from a knowledge base
- Communicate with the stakeholders within agreed turnaround times (TAT)
- Guide and respond to questions from Level 1 or Level 3 resources
- See logs/error messages provided in cases, relate them to code to arrive at possible solutions and suggest to case reporter, OR escalate to Level 3 support team as needed
- Reproduce reported issue/scenarios in a lab environment in an attempt to get more information and/or resolve the issue
- Create detailed bug reports in bug tracking system
- Document and prepare runbooks
- Monitor predefined jobs, processes, queues, DB procedures, log files/error messages, and alerts, as well as any other system components that are needed to monitor healthy functioning of the system
- Identify and suggest additional monitoring tools/processes that may support better upkeep of the system
Preferred Qualifications
- Bachelor’s degree (or local equivalent) and 1-3+ years of software development and production management experience required
- Solid knowledge of Unix/Linux environments; ability to monitor applications and verify logs to determine underlying issues
- Strong understanding of Java: ability to write simple code and identify bugs
- Experience with SQL, working in one relational database required; ability to understand and write SQL queries
- Computer Science concept of data structures in practical use cases
- Proven ability to problem solve in a development or production environment, including experience observing patterns, analyzing root cause, and proposing solutions
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders
- Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar
- Experience in the Financial Service Industry a plus
- Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud a plus
- Degree in Computer Science a plus
- Experience working with Kafka/MongoDB/Micro services based architecture a plus
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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.
Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.
Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.
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