Japanese Support Specialist

Key Responsibilities

• Accurately translate emails, bugs and project documents between Japanese and English to ensure clear communication with clients

• Support direct communication with Japanese clients over call and chats, ensuring clarity and adherence to cultural expectations.
• Assist leads and project managers by facilitating better understanding of Japanese business manners and language nuances.
• Collaborate within Japanese support team to facilitate easy handovers and mutual assistance among team members.
• Act as a cultural and language training resource for other team members.
• Ensure that all communications and documents are appropriately tagged and archived for future reference.
• Assist with language testing or translation tasks when necessary.

Requirements

What we’re looking for?

• Language Skills: Fluent in Japanese and English with experience in professional translation.
• Cultural Knowledge: Strong understanding of Japanese business culture and etiquette, preferably with experience working in Japanese companies.
• Communication Skills: Excellent written and verbal communication abilities with attention to detail.
• Team Collaboration: Ability to work effectively as part of a team, especially in a remote or virtual setting.
• Technical Proficiency: Familiarity with project management tools such as JIRA and email management systems.
• Educational Background is a plus: Degree in languages, communication, business, or a related field is preferred.

Applicants Requirements:

• Candidates must have the Right To Work (Citizenship or a Working VISA) in Portugal.

Benefits

What we offer:

• Dynamic, multicultural and fun environment.

• You will be working for the world's leading provider of videogame services.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
• We care about the wellbeing of our employees and have a dedicated employee wellbeing program.
• We empower our people and offer regular progression opportunities to ensure our employees flourish.