Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. Cprime is trusted around the globe to provide strategic and technical consulting, coaching, and training to businesses leading their industry in digital transformation. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands. In a world where every business is reliant on software, it’s time to embrace change, or be left behind.
We’re more than consultants; we’re passionate problem solvers on a mission to help your organisation thrive in a technology-driven world. We’ve created a dynamic environment with strong innovation where growth is encouraged and diversity is celebrated. We continuously challenge each other to work smarter and adapt new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way.
INRY a Cprime Company is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). We have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers.
Our success and identity are built on the following:
Rapid time to value.
Easy to work with.
INRY assurance for quality and reliability.
We are seeking a skilled and experienced Delivery Manager to lead and manage ServiceNow implementation projects. The ideal candidate will have a strong background in IT service management, experience with ServiceNow, and a proven track record of successfully delivering complex IT projects. This role involves overseeing the delivery of ServiceNow solutions, managing client relationships, and ensuring that projects are completed on time, within scope, and budget.
Key Responsibilities
- 1. Program Management:
- Program Planning and Execution: Develop comprehensive program plans detailing objectives, timelines, resources, and dependencies. Coordinate project execution and ensure alignment with program goals.
- Risk and Issue Management: Identify, assess, and mitigate risks and issues. Develop strategies, implement contingency plans, and address issues proactively.
- Resource Allocation and Management: Effectively allocate resources across the program. Resolve conflicts and optimize resource utilization to enhance efficiency.
- Quality Assurance and Governance: Set quality standards and governance processes. Conduct regular reviews, implement assurance measures, and promote continuous improvement.
- 2. Delivery Management:
- Project Management: Lead end-to-end ServiceNow project delivery, including planning, execution, monitoring, and closing. Ensure projects are completed on time, within scope, and budget.
- Client Relationship Management: Act as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of client satisfaction. Address and resolve any client concerns or issues that arise during the project lifecycle.
- Team Leadership: Manage and mentor a team of ServiceNow consultants, developers, and analysts. Foster a collaborative and high-performance work environment.
- Solution Delivery: Oversee the design, configuration, and deployment of ServiceNow solutions, ensuring alignment with client requirements and best practices.
- Stakeholder Communication: Collaborate with internal and external stakeholders to define project scope, objectives, and deliverables. Provide regular updates on project status, risks, and issues.
- Risk Management: Identify and manage project risks and issues. Develop and implement mitigation strategies to address potential challenges.
- Continuous Improvement: Promote best practices and continuous improvement initiatives within the ServiceNow delivery process. Seek opportunities to enhance efficiency and effectiveness.
- Documentation: Ensure thorough documentation of project requirements, processes, and deliverables. Maintain accurate records and project artifacts.
- 3. Leadership and Team Management :
- Leadership & Guidance: Provide leadership and foster a collaborative, high performing team culture.
- Coaching and Mentoring: Empower team members to achieve their full potential through coaching and mentoring.
- Clear Vision and Direction: Set clear goals, objectives, and expectations for the team.
- Continuous Improvement: Promote a culture of continuous improvement and best practices.
- Conflict Resolution and Decision Making: Resolve conflicts and facilitate decision-making to align projects with client expectations.
- Effective Communication: Foster open, transparent communication. Encourage feedback, listen actively, and clearly communicate goals and changes.
Skills required
- Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications (e.g., ServiceNow Certified Implementation Specialist) are highly desirable.
- Minimum of 8+ years of hands on work experience in IT project management, with a focus on ServiceNow implementations and support. Proven experience managing largescale IT projects and delivering successful outcomes is a must.
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, ITAM and custom application development. Familiarity with ITIL and other ITSM frameworks is a plus.
- Demonstrated experience in managing complex projects with multiple stakeholders. Proficiency in project management tools and methodologies.
- Excellent team management and leadership skills, with the ability to motivate and guide a diverse team. Strong interpersonal and communication skills.
- Proven ability to identify, analyze, and resolve complex issues. Strong analytical and critical-thinking skills.
- Strong customer service orientation with a focus on delivering value and exceeding client expectations.
- Willingness to travel 50% of the time to various geographies.
- Must be a self-starter with the ability to deal with ambiguity and white spaces and have a start-up mindset.
- Must be flexible and ready to pivot based on the changing demands of a project.
What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity Statement
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
