We are looking for talented individuals who can demonstrate enthusiasm, passion, technical ability, and strong problem solving skills – and who want to work in an international and team based environment.
As an ITSM EXPERT (LEAD/PRINCIPAL LEVEL) you will be working on projects to support our practices in the following areas:
IT Service Excellence:
- You will implement and optimize state of the art processes and solutions to help our clients manage their IT efficiently and in a business-centric way. This includes IT Service Management tools design and implementation (service desks, monitoring, automation tools and other).
- Process design and implementation (release, incident, problem management and other).
- High Level business analysis of the business requirements and their transformation to technical language.
- Pre-sales activities support: writing proposals, organizing demos ...
Sales activities and account management:
- Cooperation with Account manager for the Customer.
- Taking part in presales activities and contribution in creating and maintaining pre-sale materials.
- Leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Strengthen vendor partnerships.
- Staying up-to-date with new products/services and keeping an eye on new business trends in the domain.
IT Transformation:
- You will advise clients on IT and business challenges. You will take part in client engagements on Change management, Project and Programme management or IT governance.
Learning and internal involvement:
- Also essential part of your work will be your activity inside Devoteam to help us grow (Contribute to the recruiting process, Marketing activities, Knowledge Sharing).
You will be a great fit for this role if you have…
- University degree in IT related studies or equivalent
- Proven business experience and expertise in IT related technologies
- Min. 5 years, preferably 10+ years of experience in ITSM
- Technical knowledge of Service Management Platforms
- Ability to drive C-level client workshops (English, Slovak/Czech)
- Experience in pre-sale activities
- Experience with leading complex projects in an international environment
- Ability to drive offer development
- Experience with leading teams and projects
- Good general consulting and soft skills - structured thinking, effective report writing and presentations, strong analytical skills, advanced communication and presentation skills, positive attitude
- Advanced Slovak/Czech and English (both spoken and written form), German is a plus
Do you wish to take the high ground in the process? We’d definitely welcome…
- ITIL v3 Expert, ITIL 4 Managing Professional or equivalent
- ITSM tools knowledge is a plus (strong preference ServiceNow)
- Experience of working in application development environment or IT operations is a plus
- ServiceNow knowledge or experience
What can Devoteam offer you, you may ask?
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Transparent career path and Mentorship: Devoteam values your professional and personal growth. We provide a transparent career path, including mentoring programs, to guide and support you in reaching your full potential.
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Training and certifications in current and high-in-demand technologies and methodologies: Stay ahead in the rapidly evolving industry with our training and certification programs. We offer sophisticated training systems for our employees and many opportunities to upskill in current and high-in-demand technologies and methodologies, ensuring that you remain at the forefront of your field.
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Friendly atmosphere & Great company culture: And it’s not just a phrase! :)
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Work-life balance: Enjoy a healthy work-life balance with 5 days extra of vacation, up to 4 my days per year, and the flexibility of hybrid working hours and home office options.
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Teambuildings & Company events: We love to spend time together! To enhance our team spirit, we organise many different events & parties for our colleagues throughout the year.
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Great location in the city centre with a good transport accessibility and you’re always in the centre of all the action.
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We care about your well-being. Benefit from meal voucher tariff, a Multisport card for fitness activities, and language courses to expand your skills.
Moreover, we offer:
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Breakfast and snacks.
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Phone tariff for employees and their family members.
- Sabbatical leave.
- Employee Referral Program.
