Devoteam is hiring an

ITSM EXPERT (LEAD/PRINCIPAL LEVEL) - Bratislava

Bratislava, Slovakia
Full-Time

We are looking for talented individuals who can demonstrate enthusiasm, passion, technical ability, and strong problem solving skills – and who want to work in an international and team based environment.

As an ITSM EXPERT (LEAD/PRINCIPAL LEVEL) you will be working on projects to support our practices in the following areas:

IT Service Excellence:  

  • You will implement and optimize state of the art processes and solutions to help our clients manage their IT efficiently and in a business-centric way. This includes IT Service Management tools design and implementation (service desks, monitoring, automation tools and other).
  • Process design and implementation (release, incident, problem management and other).
  • High Level business analysis of the business requirements and their transformation to technical language.
  • Pre-sales activities support: writing proposals, organizing demos,...

Sales activities and account management: 

  • Cooperation with Account manager for the Customer. 
  • Taking part in presales activities and contribution in creating and maintaining pre-sale materials. 
  • Leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Strengthen vendor partnerships. 
  • Staying up-to-date with new products/services and keeping an eye on new business trends  in the domain. 

IT Transformation:

  • You will advise clients on IT and business challenges. You will take part in client engagements on Change management, Project and Programme management or IT governance.

Learning and internal involvement: 

  • Also essential part of your work will be your activity inside Devoteam to help us grow (Contribute to the recruiting process, Marketing activities, Knowledge Sharing).

You will be a great fit for this role if you have…

  • University degree in IT related studies or equivalent
  • Proven business experience and expertise in IT related technologies
  • Min. 5 years, preferably 10+ years of experience in ITSM
  • Technical knowledge of Service Management Platforms
  • Ability to drive C-level client workshops (English, Slovak/Czech)
  • Experience in pre-sale activities
  • Experience with leading complex projects in an international environment
  • Ability to drive offer development
  • Experience with leading teams and projects
  • Good general consulting and soft skills - structured thinking, effective report writing and presentations, strong analytical skills, advanced communication and presentation skills, positive attitude
  • Advanced Slovak/Czech and English (both spoken and written form), German is a plus

Do you wish to take the high ground in the process? We’d definitely welcome…

  • ITIL v3 Expert, ITIL 4 Managing Professional or equivalent
  • ITSM tools knowledge is a plus (strong preference ServiceNow)
  • Experience of working in application development environment or IT operations is a plus
  • ServiceNow knowledge or experience

What can Devoteam offer you, you may ask?

  • Salary up to 6,000 EUR (based on candidate's seniority and experience).
  • Transparent career path and Mentorship: Devoteam values your professional and personal growth. We provide a transparent career path, including mentoring programs, to guide and support you in reaching your full potential.
  • Training and certifications in current and high-in-demand technologies and methodologies: Stay ahead in the rapidly evolving industry with our training and certification programs. We offer sophisticated training systems for our employees and many opportunities to upskill in current and high-in-demand technologies and methodologies, ensuring that you remain at the forefront of your field.
  • Friendly atmosphere & Great company culture: And it’s not just a phrase! :)
  • Work-life balance: Enjoy a healthy work-life balance with 5 days extra of vacation, up to 4 My days per year, and the flexibility of hybrid working hours and home office options.
  • Teambuildings & Company events: We love to spend time together! To enhance our team spirit, we organise many different events & parties for our colleagues throughout the year. 
  • Great location in the city centre with a good transport accessibility and you’re always in the centre of all the action.
  • We care about your well-being. Benefit from a meal voucher tariff, a Multisport card for fitness activities, and language courses to expand your skills. 

Moreover, we offer:

  • Delicious breakfast and snacks.
  • Meal allowance up to 970 EUR/year.
  • Phone tariff for employees and their family members.
  • Sabbatical leave.
  • Employee Referral Program.
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