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Zone IT Solutions

ITSM Business Analyst

Melbourne , Australia
Full-Time

We are currently seeking an experienced ITSM Business Analyst for a permanent position. As the ITSM Business Analyst, you will be responsible for analyzing IT service management processes and systems, and identifying areas for improvement and optimization.

Requirements

  • Minimum 3 years of experience as an ITSM Business Analyst
  • Strong understanding of IT service management processes and frameworks
  • Experience working with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell
  • Ability to gather and document requirements, and translate them into functional specifications
  • Strong analytical and problem-solving skills
  • Excellent interpersonal and communication skills
  • Experience with ITIL practices and certification is a plus
  • Ability to work independently and as part of a team
  • Attention to detail and strong organizational skills

Benefits

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Zone IT Solutions

At Zone IT we are working with industry leaders to provide quality consulting and Resourcing services. We are always looking for Consultants who share the same passion and focus as we do. We know what it takes to stay on the top and ahead of the curve. That’s why out training and mentor programs are designed to bring the best from our teams.Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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