We are currently hiring an ITIL Incident Manager Team Lead. You will be responsible for leading a team of incident managers, ensuring the effective and efficient resolution of IT incidents, and implementing incident management best practices.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT service management and incident management.
• Proven experience in leading and managing a team of incident managers.
• Strong knowledge of ITIL framework and incident management processes.
• Experience with incident management tools such as ServiceNow, Remedy, or JIRA.
• Excellent problem-solving and decision-making skills.
• Strong communication and leadership abilities.
• Ability to work under pressure and handle multiple incidents simultaneously.
• Good understanding of IT infrastructure and technologies.
• ITIL certification is a plus.

Benefits

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.