Patrique Mercier Recruitment JP is delighted to offer the position of Italian Speaking Product Support Specialist, allowing you to work remotely from the beautiful landscapes of Greece! This role is ideal for individuals with a passion for technology and customer service, providing you with the opportunity to assist Italian-speaking clients with product-related inquiries.

As a Product Support Specialist, you will play a crucial role in helping users navigate our products, troubleshoot issues, and ensure an exceptional customer experience. If you're motivated, detail-oriented, and eager to be part of a supportive team, this opportunity is made for you!

Key Responsibilities

• Provide top-tier product support to Italian-speaking customers through various communication channels, including email, phone, and chat.
• Troubleshoot product-related inquiries and resolve technical issues expediently.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate closely with product development teams to escalate unresolved issues and share customer feedback.
• Engage in ongoing training to stay updated on product features and enhancements.
• Assist in creating support documentation and resources to improve the customer experience.
• Foster a positive remote work environment by supporting your colleagues and sharing knowledge.

Requirements

• Fluency in Italian and English, both written and verbal.
• Prior experience in product support or customer service is preferred.
• Strong problem-solving skills with a technical aptitude.
• Excellent communication skills and a customer-first mindset.
• Ability to work independently and manage multiple tasks in a remote setting.
• A keen interest in technology and a desire to help others succeed.
• Proficient with CRM systems and support tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )