Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for new employees for our growing project in Barcelona
Your responsibilities:
- Achieve a minimum number of interactions (phone call and/or emails) per day
- Qualify and manage inbound leads and the overall sales pipeline
- Identify the needs of the business and personalize the product towards the related business
- Properly prepare and set expectations with businesses about the onboarding and go-live process
- Develop a deep understanding of the onboarding requirements/processes for our product across different regions
- Work closely with businesses to collect and submit information required to complete our onboarding process
- Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
- Successfully troubleshoot or escalate issues and feedback through the appropriate channels of support
- Work in a fast-changing, fast-paced workplace
Requirements
- Native Level of Italian
- Ability to speak and write English fluently
- Experience in a fast-paced, scaled operations environments
- Experience working in a call center environment
- Experience working in a customer-facing role
- Extremely high attention to detail and strong organizational skills
- Structured communicator, both written and spoken
- Ability to produce high-quality work under strict deadlines
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
- Ability to work independently and complete day-to-day tasks with minimal supervision
Nice to have:
- Bachelor's degree in Business
- 2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar
- At least 1+ years of experience in similar fields: sales, recruiting, customer-facing role
- Experience working with local legislation or government entities
- Familiarity with home services, such as plumbing, locksmiths, electrical etc.
Benefits
- Full-time position (39 hours/week)
- Salary: 18.000€ gross/year - up to 1.000€ gross/year (bonus)
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Permanent Contract
- Intense specific sales training.
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Continuous training and certifications within Google products
- Bi-weekly, monthly or quarterly contests
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
