We seek a highly motivated and experienced IT Support Specialist to join our growing team. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing excellent technical support to our users.
Responsibilities:
Provide remote technical support to end-users on issues related to hardware, software, and network connectivity.
Manage and maintain Microsoft Windows laptops and MacOS devices, including installation, configuration, troubleshooting, and security updates.
Manage and organize documents, spreadsheets, and presentations using relevant software.
Assist with Windows server administration and Microsoft Deployment Toolkit (MDT) tasks (desirable).
Follow ITIL best practices for incident, change, and request management.
Stay up-to-date with the latest technologies and trends in IT support.
Other Skills:
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Fluent in English (written and spoken).
French language skills (Desirable)
Knowledge of ITIL framework for service management.
Benefits:
Competitive salary and benefits package.
Fully remote position.
Opportunity to work with a dynamic and international team.
Continuous learning and development opportunities.
Experience: Minimum 3 years of experience in IT support or a related field.
Technical Skills:
Strong knowledge of Microsoft Windows and MacOS operating systems.
Proficiency in PowerShell, CMD, and Bash.
Knowledge of Windows server administration and MDT (desirable).
Experience with document, spreadsheet, and presentation software.
