IT Technician
The IT Technician will support and assist Associate Engineer with day-to-day first level technical support for Fulfillment Operation Center and Server Room/Data Center.
Primary Responsibilities:
- Provide technical support for end user and Server Room/Data Center issues of level one complexity.
- Investigate, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal and external customer.
- Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting all assigned issues.
- Communicate with IT teams, vendors and end users to resolve local issues of level one complexity.
- Assist in escalation to home office and/or offshore IT teams and/or vendors to resolve local incidents.
- Perform preventative maintenance on a variety of IT equipment.
- Apply a basic/working knowledge of fulfillment environment, including critical applications, sorters, scanners and supporting infrastructure to resolve issues.
- Participate in assigned business and/or server room/data center projects including installations, system upgrades, migrations and decommissions.
- Perform hardware installation, configuration, and maintenance of all desktops, laptops, and servers as directed.
- Perform Bare-Metal desktop/laptop builds and software installations as directed.
- Interact with business customers and react accordingly to changing environments and business needs.
- Be able to work independently to staff shifts when needed
- Have the ability to lift <50lbs of materials, tools, or IT related equipment.
Core Competencies & Accomplishments:
- Technical Institute/ Associate Degree or 3-5 years of formal training/ work experience
- General working knowledge of PC/LAN Hardware, operating systems, network and Data Centers
- Demonstrate a working aptitude for logical thinking and problem solving of level one complexity
- Demonstrate good communication skills, written and verbal
- Ability to work effectively in a fast-paced, team based, customer service oriented environment.
- Ability to lead local projects of level one complexity with supervision.
- Ability to engage in higher complexity issues beyond level one as needed.
What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
For more opportunities to join our team please visit our careers page.
