IT Technician

THE POSITION:

We are seeking a skilled IT Technician to join our team, providing essential software and hardware support to end-users at our Plymouth and Lakeville locations. The ideal candidate will be responsible for installing, maintaining, and troubleshooting hardware and software, ensuring the smooth operation of our IT systems. This role also involves system backups, IT documentation, task tracking, and scheduled off-hour support.

2nd Shift Schedule – 3:00pm – 11:30pm Mon-Fri (30 min unpaid lunch) or 3rd Shift Schedule – 11:00pm – 7:30am Sun-Fri (30 min unpaid lunch)

KEY RESPONSIBILITIES:

• Provide software and hardware support to end-users in both Plymouth and Lakeville locations.
• Install, maintain, and troubleshoot hardware including desktop and laptop PCs, printers, and associated network infrastructure.
• Install software upgrades throughout the facility.
• Schedule, monitor, and verify system backups.
• Maintain IT documentation.
• Be available for scheduled off-hour support, both on-site and remotely, including weekend shifts.
• Perform other tasks as assigned by the manager.

CANDIDATE ATTRIBUTES:

• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Effective communication skills, capable of interacting with all levels of management and staff, regardless of their technical skill levels.
• A proactive attitude towards problem-solving and continuous improvement.
• Ability to work independently and as part of a team.
• Strong sense of ownership and customer orientation.

MINIMUM REQUIREMENTS:

• High School Diploma or GED.
• Ability to speak, read, and write fluent English.
• Ability to work 2nd or 3rd shift hours, with overtime as needed. This is an on-site position based out of our Plymouth, IN at our manufacturing location.
• Flexibility and willingness to be available for off-hours & weekend pre-scheduled support (ready to be engaged).
• Experience in IT support, IT certification, or currently in IT secondary education program required.
• Knowledge of Microsoft Office suite applications.
• Knowledge of Microsoft operating systems.
• Legal authorization to work in the U.S. is required. Continental is not able to offer visa support for this position now or in the future.
• Relocation will not be offered for this position.

PREFERRED REQUIREMENTS:

• 2-year degree in IT/Information Systems or equivalent experience preferred but not required.
• Basic certification in IT (e.g., A+/Network+) or Microsoft Certification preferred but not required.

PHYSICAL REQUIREMENTS:

• Ability to occasionally lift up to 25 pounds.
• Prolonged standing (up to 2 hours).
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work.
• May occasionally work in non-climate controlled manufacturing environment.

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

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