IT Support Engineer

Who is Flock? 

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

We are seeking a highly skilled and experienced IT Systems Engineer to join our dynamic team. As an IT Systems Engineer, you will play a crucial role in designing, implementing, and maintaining our organization's IT infrastructure. You will work closely with cross-functional teams to ensure the reliability, security, and scalability of our systems while also providing technical support and troubleshooting assistance. This role will serve as a mentor to the rest of the IT Support team and ensure that day-to-day operations run smoothly and are consistently reevaluated.

The Responsibilities

• Design, implement, and maintain the organization's IT infrastructure, including servers, networks, storage, and virtualization environments.
• Develop and implement system configurations, standards, and procedures to ensure optimal performance, security, and compliance.
• Monitor system performance and proactively identify and resolve issues to minimize downtime and ensure uninterrupted operations.
• Collaborate with other IT teams to integrate new technologies and solutions into existing systems and infrastructure.
• Provide technical support and guidance to end-users, troubleshooting hardware and software issues and resolving them in a timely manner.
• Manage system backups, disaster recovery planning, and security measures to protect data integrity and confidentiality.
• Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve our IT infrastructure and systems.
• Serve as the IT Support technical liaison between cross functional partner teams and departments by fleshing out requests, gaining insight into their pain points, and delivering quality solutions.
• Assist Sr. Manager, Technology Experience in preparing Ticket Status reports to review during weekly IT Support Team standups.

The Skillset

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Systems Engineer or similar role, with a minimum of [5] years in IT infrastructure design, implementation, and maintenance.
• Experience providing world class technical support to internal customers by isolating, diagnosing, reproducing and solving technical issues. 
• Solid understanding of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs).
• Proficiency in server administration and virtualization platforms (e.g., VMware, Hyper-V, KVM).
• Experience with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud).
• Strong knowledge of MacOS, Windows, and Linux operating systems, as well as scripting languages (e.g., PowerShell, Bash).
• Extensive experience managing Mobile Device Management systems (Kandji, Jamf, etc)
• Previous experience owning a Full Lifecycle Asset Management program.
• Familiarity with ITIL framework and IT service management principles.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment and interact with stakeholders at all levels.
• Proficiency in working cross-functionally with other teams i.e. Engineering, SRE, GRC to drive issue resolution and address complex projects to meet organization's goals. 
• Ability to work strategically in a fast-paced, hyper-growth environment, under tight deadlines. 

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as an IT Systems Engineer at Flock Safety. 

The First 30 Days

• Learn all current IT team procedures, document findings and begin making suggestions for improvements.
• Get to know and understand the Technology Experience at Flock
• Become familiar with IT Systems Engineering and IT Support Procedures at Flock

The First 60 Days 

• Implement recommended improvements and optimizations identified during the assessment phase, focusing on enhancing performance, security and scalability.
• Participate in ongoing IT projects by contributing your expertise to their success.
• Share your findings, insights and recommendations with the team through documentation, presentations or training sessions.
• Update and maintain documentation of system configurations, standards and procedures.

90 Days & Beyond 

• Continuously monitor the performance of IT systems and infrastructure, identifying opportunities for further optimization.
• Build strong relationships with key stakeholders to understand their evolving needs and proactively communicate any changes with these stakeholders to gather feedback and input.
• Collaborate with leadership to develop long-term strategic plans and roadmaps for IT systems and infrastructure, aligning them with the organizations’ goals and objectives.

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 
2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 
3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 
4. The Executive Review: A chance to meet an executive in your function and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

The Perks 

💰Salary & Equity: In this role, you’ll receive a starting salary of $95k - $115k as well as stock options

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.