Security Risk Advisors (SRA) is looking for an IT Systems Coordinator to provide IT expertise in deploying and supporting employee systems both on-site and remotely, and assist with the IT Support function within SRA. The IT Systems Coordinator will collaborate with other team members to provide timely solutions to user problems, provide information and recommendations regarding configurations and installations, and develop strategies for improving IT processes company wide.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Provide front-line technical support and education to on-site and remote employees by diagnosing and resolving software, hardware, and mobile application issues.
· Respond proactively to production issues (e.g., user needs, software and hardware updates, networked hardware installation). Follow up with internal customers to ensure their systems are functional.
· Set up new employees with the correct access to systems and equipment.
· Report user feedback and potential product requests.
· Work with vendors to troubleshoot issues or to analyze new products.
· Be responsible for IT asset tracking (phones/laptops)
· Configure and install new computers using standard software image and packages. Migrate existing users from old to new hardware.
· Move/Add/Change activities, maintaining accounts for end users as directed by documented procedures and policies, software installs, and various IT requests.
· Work primarily on-site at SRA’s Rochester office, five days a week.
Supervisory Responsibility
Not applicable.
Work Environment
This job operates in a professional office environment, and all co-ops are expected to work in the office. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and walk. This is a largely sedentary role.
Candidates with disabilities are encouraged to apply and email [email protected] with any questions. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of this role.
Requirements
Position Type/Expected Hours of Work
This is a full-time position and hours of work and days are Monday through Friday 8:30am to 5pm. Occasional evening and weekend work may be required as job duties demand.
Co-ops are expected to work in-person at their assigned office 4/5 days per week unless otherwise permitted by their supervisor.
Travel
N/A
Required Education and Experience
· Punctuality and timely attendance to external client and internal stakeholder needs.
· Bachelor’s degree in Information Technology or similar field of study, or equivalent Information Technology training and experience.
· Passion for learning about IT systems and equipment.
· Enjoys working with others and teaching people to use IT systems and equipment.
· Excellent verbal and written communication skills.
· Ability to prioritize and manage multiple tasks concurrently.
· Excellent organizational skills.
Preferred Qualifications and Experience
· Working knowledge of modern IT concepts, device management (Intune, JAMF).
· Microsoft 365 Administration
· Virtualization (VMWare/HyperV)
· Amazon AWS
· Windows Group Policy/Microsoft Intune
· Windows and Linux platform administration
· Core networking (CIDR/TCPIP/Switch/Firewall configs)
· Basic Active Directory management and Entra ID (Azure AD) manage experience.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
Work with Experts: Robust internal training program, plus Company-paid external training. SRA recognizes the value of professional development for employees. Therefore, we encourage our employees to pursue continuing education and role-specific training.
Corps Training Program: Our SRA Corps training program is a six-week experience for May new hires that begins with one week of orientation at our Philadelphia headquarters. Whether new hires are interns, co-ops, or full-time consultants, SRA Corps members meet our founders, learn our values, and experience a day in the life of a cybersecurity consultant. Following orientation, Corps members return to their home office and participate in trainings such as Consulting 101, Enterprise Networks, Cloud Security and more. Our leaders provide hands-on offensive, defensive, and frameworks boot camps.
Mental Health Services: SRA has partnered with BetterHelp to provide SRA employees with free mental health support. BetterHelp connects individuals with licensed therapists for chat, video, and phone sessions.
EEO Statement
Security Risk Advisors is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions at SRA are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, marital or family status, veteran status, medical condition, or any similar category protected under federal, state, or local laws.
SRA’s mission is to level up every day to protect our clients and their customers. This begins with our team members and their experience. SRA prides itself on maintaining a culture where team members have a shared sense of support and belonging, consistent with our It’s Personal company value. At SRA, we prioritize transparent career pathing, varied DEI programming and community groups, competitive benefits including mental health support, and an emphasis on a sustainable, healthy, and engaging work culture. SRA has twice been named a Best Place to Work by the Philadelphia Business Journal.
These Essential Functions, Requirements, and Skills are guidelines. If you are a candidate who does not meet this exact job description but can demonstrate excellent organization, attention to detail, professionalism, flexibility, and self-direction in your professional background, we hope you apply. SRA values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply.
