IT System Administrator

RESPONSIBILITIES

• Provide hardware and software technical support to end users in collaboration with the IT Systems team.
• Build highly resilient, high-performance, scalable, and flexible systems.
• Exercise a high degree of responsibility for the processes, systems, and tools you create and manage.
• Make recommendations, justify, and implement improvements using an accepted change control methodology.
• Define, document and follow standards and best practices for systems design, testing, and implementation.
• Drive scripting and automation to develop solutions to common problems.
• Identify, analyze/troubleshoot and resolve IT issues.
• Email administration and support.
• Work on IT budgets regarding purchasing, invoicing and receiving of IT equipment.
• Testing and usability of new end user systems /solutions.
• Azure Active Directory user management.
• Fileserver permission management (share drives, One Drive, etc..).
• Windows servers/Exchange management (until all systems are migrated to O365).
• Liaison with IT department in Louisville facility for troubleshooting and problem solve issues.
• Perform network and system administration duties such as setting up network and email accounts and troubleshooting activities.
• Vendor management to all security and IT related vendors.
• Support of all IT systems (JAMF, INTUNE, O365, Wireless Controllers, Network Devices, and supporting IT systems in the Cloud.
• Facilitate the implementation, testing and continuous improvement of preparedness. contingency, emergency response and recovery plans

REQUIREMENTS

• Bachelor’s degree in information technology, information systems, business or related field preferred.
• Apple Certified Technical Coordinator/ System Administrator (ACTC or ACSA certification) preferred.
• 4+ years professional experience as IT support and administration for an office and server systems.
• Expert knowledge of Mac computers and Microsoft Windows personal computers.
• Python, Bash, PowerShell (or similar) scripting experience preferred.
• Strong working knowledge of Microsoft Servers, Linux servers, Cisco networking and support.
• Experience troubleshooting and resolving issues related to the following system management programs: Exchange, O365, JAMF, INTUNE, Azure AD, Windows Server, Windows IIS, Windows MYSQL Server, Cisco Wireless Networks.
• Some experience preferred with Linux services such as MySQL, Grafana, NGINX, Apache.
• Some experience with configuration management, provisioning, infrastructure as code, and other DevOps concepts and tools.
• Networking experience in IPv4, switching, routing, firewalls and HA architecture.
• Innovate for Growth: Always think about how to make improvements. Don’t be afraid to implement changes that map to business strategy.


• Knowledge, Skills & Abilities:
• Expertise in creating repeatable, reliable, scalable systems architectures, with high availability, fault tolerance, performance tuning, monitoring, and statistics/metrics collection.
• Expert working knowledge, including the ability to setup, configure, upgrade, manage, and troubleshoot, Windows-based systems and services (i.e. SCCM, Active Directory, DNS, DHCP).
• Innovate for Growth: Always think about how to make improvements. Don’t be afraid to implement changes that map to business strategy.
• Lead & Adapt to Change: Thrive in a changing environment and drive operational efficiencies that map to changing needs.
• Creative approach to problem solving and troubleshooting.
• Strong communications skills with the ability to communicate with internal/external customers, vendors, management etc. in both formal and informal situations.
• Stay abreast of cutting-edge technology trends.
• Be organized, detail oriented and thoughtful.

BENEFITS

• At 3Pillar, together we create incredible.™ We are hiring new team members to assist us in continuing our growth trajectory as a fast growing global team of thousands of professionals. New members will live our shared values to deliver exceptional products and services to clients. 
• We support the comprehensive wellbeing of our team members, through:
• Career growth and development
• Physical and mental wellbeing: as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging unlimited PTO to take some needed time off, we want all of our team members operating at their best.
• Living our values as an equal opportunity employer, and, 
• Providing a comprehensive US benefits package that includes:
• Benefits: Medical, Dental, Vision, Life Insurance, Short Term/Long Term Disability 
• 401K retirement savings plan 
• Unlimited PTO


Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #beoneteam!