Your main responsibility is to support our colleagues in the business when we face IT issues or are given a service request. As you’re the first point of contact, the ambition to provide good customer service is a necessity and a timely resolution is a must.
Your challenges:
- Supporting your colleagues with IT Incidents and Service Requests
- Ensure that IAM activities are done with proper attention and care
- Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
- Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
- Ensure asset management is done according to our processes
- Capture and share knowledge through written Knowledge Articles
- Work closely with the different Service Desks within the organization of Airbus
Your boarding pass:
- A high school diploma or an equivalent combination of education and experience.
- Bachelor’s Degree or at least 1 years of work experience within IT
- Experience in resolving IT incidents and Service Requests
- Ideally, experience with IT Asset Life Cycle Management (CMDB) and writing knowledge articles is highly desirable.
- Must be able to read, write, and speak English
Physical Requirements:
- Onsite or remote: 100% (only in exceptional circumstances will the candidate be allowed to WFH)
- Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
- Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
- Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
- Equipment Operation: able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
- Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. When needed to move IT equipment - will be instructed to get help from colleague during heavier lifts.
- Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. When needed to move IT equipment - will be instructed to get help from colleague during heavier lifts.
- Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
- Sitting: able to sit for long periods of time in meetings, working on computer.
- Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
- Standing: able to stand for discussions in offices or on production floor.
- Travel: able to travel independently and at short notice.
- Walking: able to walk through office and production areas including uneven surfaces.
- Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.
- Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.
Citizenship:
- Authorized to work in the U.S. without current or future need for VISA sponsorship
