IT Supporter

In the role of IT Supporter, you will solve daily tickets and provide onsite IT support to our 300 end-users at Merkle. You will work with our three other IT Supporters in Denmark, who are divided among our three locations. Each has its own location to service but we help each other when needed.

Your tasks can involve everything from starting trouble to a black screen to login issues. Together with our local IT Supporters in Denmark, we do also have our Global Helpdesk which helps solve tickets from the users.

Your responsibilities includes:

• Prepare users
• Install new Mac/PC's
• Support for Windows 10, OSX, Mojave, Big Sure & Monterey, AD
• Maintain printers, AV-equipment, internal applications, etc.

You will report to Claus Damgaard, Head of IT Support, Northern Europe.

We expect you to tick these boxes:

• You have 1+ years of experience in IT Support
• You have experience supporting both Mac- and Windows users (Mac OSX & iOS + Windows 10)
• You are a good communicator – both orally and in writing
• Image deployment, primarily JSS / Dep for Macs and Microsoft SCCM for PC
• AD maintenance
• Network patching
• Office365; Outlook, Flow, Teams, and the other Office365 products.
• Microsoft Service Manager
• ServiceNow – Ticket, Change Management system

Is your heart racing a little now? If you can see yourself in all this, we would love to hear from you.

Please send us your CV or an updated LinkedIn profile.

There is no application deadline, finding the right candidate is more important to us than a speedy process. We remove the job-ad when filling the position.

For any questions, contact Tine Moe, Senior Talent Acquisition Partner, by mail: [email protected]

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