PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint.
Salary: $50,000-63,000 CAD
We're looking for a passionate, motivated, process oriented person to join our IT team in a fast growing AI company. You will be working alongside IT, security and compliance team members. Your main responsibility will be to provide IT support across the company, supporting the engineering team and contributing to the further development of a robust and compliant IT service at PolyAI.
What you will be doing:
- Provide mostly remote IT support to all of our team across the company. Dealing with support queries coming in through Slack, email, or our Fresh Service ticketing platform.
- Working with people team with onboarding and offboarding employees: Creating accounts, laptop delivery, allocating relevant access, following established procedures, and keeping thorough records.
- Patch and security vulnerability remediation. Working with end users to ensure workstations are up to date and compliant. Utilizing Tenable Vulnerability Management, Desktop Central, Jamf, Intune to aid in this.
- Helping us develop our processes by contributing to the writing and revision of IT documentation, IT security, and compliance policies and operating procedures.
- Keeping our IT equipment and data inventories up to date.
- Occasional travels to our North America offices to install/maintain IT/AV equipment, sort inventory, and provide support.
What you'll be working with:
- MacOS
- Windows
- Google Workspace
- Jamf Pro
- Microsoft Azure/Intune/365
- DesktopCentral
- Tenable Vulnerability Management
- 1Password
- Slack
- Freshdesk
- KnowBe4
Requirements
- 1-3 years experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Knowledge and experience of supporting MacOS is a requirement.
- Experience in the use and administration of Google Workspace and/or Azure AD.
- Previous experience with MDM/DEP solutions such as Jamf and/or Intune.
- Excellent written and verbal communication skills.
Benefits
- 🏝 20 days vacation
- 📚 Annual learning and development allowance
- 🏡 One-off WFH allowance when you join
- 🏥 Healthcare plan
Equal Opportunity Statement:
PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
