The role IT Support Technician is accountable to the Office Manager/Human Resources Business Partner for all activities relating to IT. The work performed is includes both cGMP and non-cGMP. The position requires prior experience in a similar role and University or College degree/diploma is preferred.
DUTIES AND RESPONSIBILITIES:
Core:
- Provide support to all departments within the organization with respect to applications and hardware
- Ensure that ALL IT Services (end user computing & IT laboratory computer support) are supported effectively on a continuous basis
- Must cooperate and collaborate with the members of the IT support team (Alphora, NSC, Eurofins groups)
- Manage service tickets effectively while properly documenting until fully resolved
- Support office applications, desktop, computer systems, printing issues
- Support for onsite hardware configuration and set-up
- Identify and troubleshoot user specific issues and escalate as required
- Continuously document and maintain standard operating procedures and system preventative maintenance protocols
- Preventative maintenance (PMs) – responsible for documentation and execution
- Ability to clearly document work with a high attention to detail
- Ability to quickly grasp complex technical concepts
- Internal/External Audit support on behalf of IT
- Support computer deployment and employee moves
- Maintain database to track IT assets and their deployment
- New hire support – provide end user support during orientation as required
- Must take a proactive approach and recommend better day to day operational solutions
- Reactive - Engage immediately to provide outstanding customer service and support
- Must take initiative on all tasks and work with minimal supervision
- Responsible for compliance with GMP guidelines and ensuring that all GMPs and SOPs are followed.
- Adhere to the policies and guidelines set out in the Employee Handbook.
- Work harmoniously with all fellow employees.
- Follow Environmental, Health and Safety rules/regulations and report any workplace injuries or accidents immediately.
Additional:
- Perform additional duties as required.
- College/University degree in Computer Sciences or related field an asset
- Must have strong sense of accountability and due process
- Strong interpersonal and effective communication skills are required
- Must be able to support multiple local sites (daily access to vehicle a must)
- Min 2 years relative IT experience
- Open to recent graduates with relative experience.
- Must have experience working with Microsoft Office applications
- Exposure to GMP/lab environment an asset
At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.
Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.
As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca
We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.
NO AGENCIES, CALLS OR EMAILS PLEASE
