Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.
We are searching for a Junior IT Support Technician to join our team. The 1st line IT Support Technician’s role is to provide installation, support and maintenance services within the Fender’s desktop computing environment supporting 210 users spread throughout 5 offices throughout Europe. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC / MAC hardware, associated operating systems, applications and peripherals to ensure end user satisfaction
Responsibilities
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Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals.
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Perform 1st line analysis, diagnosis, and resolution of problems related to computer hardware, operating systems, applications and peripherals
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Recommend and implement proactive or automated solutions to resolve recurring system related issues.
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Utilize tools to assess the need for performance upgrades to systems.
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Ensure the overall efficient operation of the company’s computing environment.
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Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware and software.
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Ensure that the computer systems are provided with appropriate network connectivity through Fender’s existing LAN and wireless LAN.
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Maintain an inventory of standard related hardware and software.
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Maintain helpdesk notes and documentation concerning daily activities.
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Interact with approved hardware, software and services vendors.
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Setup new user accounts within Active Directory and provision users for access to Exchange, VPN and print services.
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Perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.
Position Requirements
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Administrative knowledge of Windows and Office
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Functional knowledge of Microsoft Exchange, Office 365, Active Directory
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Excellent technical knowledge of PC and MAC desktop and laptop hardware.
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Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.
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Ability to conduct research into MAC/PC issues and products as required.
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Ability to conduct research into PC issues and products as required.
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Effective interpersonal, oral communication, written communication and relationship-building skills.
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Ability to present ideas in non-technical language.
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Analytical and problem-solving abilities.
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Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
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Experience working in a team-oriented, collaborative environment.
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Strong customer-service orientation.
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Ability to support European language users (ability to speak foreign languages is not essential)
Work Conditions
- Must be able to lift approximately 50lbs (i.e. large monitor or small computer).
- Ability to work flexible hours to support planned system outages.
- Hybrid working (2 days a week onsite in out East Grinstead Office)
