IT Support Specialist

The Hague , Netherlands
Full-Time

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an IT Support Specialist to join our UniQue team in The Hague!

What will you be bringing to the team?

  • Perform daily service desk activities.
  • Daily handling of ICT support requests and incidents.
  • Daily activities coming from tickets and as requested by staff members, admin reporting line to the Head of Team Workplace Services.
  • Provide 1st and 2nd level support on client ICT incidents.
  • Fulfil client ICT service requests.
  • Prepare, configure and maintain PCs.
  • Prepare, configure and maintain mobile phones and tablets.
  • Prepare, configure and maintain mobile offices.
  • Prepare and configure desk phones.
  • Prepare and configure USB sticks and tokens.
  • Perform required hardware maintenance and setup tasks.
  • Configure, maintain and support MFP (multi-functional printers).

Requirements

What do you need to succeed in this position?

  • Secondary education attested by a diploma giving access to post-secondary education.
  • At least 5 years of professional experience working in an ITIL environment.
  • Possess an in-depth knowledge of Windows OS.
  • Good knowledge of Windows OS remote deployments.
  • Familiarity with Active Directory and Group Policies.
  • Understanding of IT Service Management tools.
  • Familiarity with hardware: desktops, laptops, mobile phones, tablets.
  • Knowledge of MFP (Multi-Functional Printers) maintenance and support.
  • Familiarity with mobile devices management and maintenance (mobile phones, tablets).
  • Fluent in English at least at a level B2.

Benefits

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 26 countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients’ positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, and Spain, and with the valuable support of over 1100 highly talented UniQue people, we serve more than 700 customers across geographies and markets.At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles: our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy, Pluralsight, and LinkedIn Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group’s employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.Are you ready to #BeUniQue? 😎

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